亨普斯特德西部普瑞米爾酒店

Poor parking facilities for disabled guests, the parking is on a sloped, uneven surface. No safety briefing upon arrival. Room is inaccessible if travelling alone, you will need assistance. There is no independent ease of access. Doors are very heavy and only open one way, which is towards you when going to the so-called accessible room. Impossible for wheelchair users, or those on crutches. Bathroom has no shower seat, rails are not placed well and narrow the bath. Bath is not wider at one end, for ease of carer, when helping an individual in or out of the bath.

Very old place. No runners on the beds. We were charged for an early check in, just 45 minutes before the time. I was very tired after 4 hours drive from Leeds. Lady on the reception wasn't welcoming at all Found long black hair in the bathroom, however we are blond.

Check in experience was the worst display of customer service I’ve ever encountered - rude, aggressive, condescending behaviour, and completely unprofessional. Apparently, Premier Inn now have a ‘policy’ where you have to book a time slot for breakfast or you can’t have one - not that there’s any notification of this when booking the hotel online or being given the opportunity to select a time slot for breakfast when adding the £10.99 breakfast option. There’s a McDonalds next to the hotel, I ended up having breakfast there where it was served without the attitude.

This has to be the worst premier inn I have ever stayed at. Had to Waite 30 minutes to be offered a drink then another 30 minutes to get my food Witnessed other guests experiencing the same level of service Then told this morning that there are no cooked breakfast This place needs closing

Hotel is damp and the smell of damp is noticeable when walking into the hotel. The room had a really bad damp smell and windows were dripping with water. No ventilation at all in the room, windows or bathroom. After having a shower or bath the bathroom door had to be kept closed due to the possibility of the smoke alarms going off due to the steam and poor ventilation. Black mould on the ceiling is a clear indication of bad ventilation. Woken at 8am on the last morning due to the fire alarm going off. No direction from staff on what had happened, most guests didn’t even attempt to leave their room and no direction from staff on when to return. Only 1 fan heater in the room that never functioned properly with the thermostat and not sufficient to heat the room during the cold spell. Restaurant was closed for 3 days during our stay due to an electrical problem. I find it hard to believe that this could not have been repaired over the 3 days we were there. Had to leave the hotel for all meals. Overall, completely disappointed with our stay.

The staff at the hotel didn't speak very good English and struggled to understand people. We had a water leak from under the bath and from the ceiling and when reported the response was as Oh, and then Nothing. We were made to book a time slot to eat in the evening even though the restaurant was empty, and then the wrong food was delivered to the table. The beds were normal premier inn so OK and the WIFI was slower than dial up but that is presumably to try and make you upgrade to premium WIFI.

When first arrived, there were Rats by the entrance door. Pillows and bed were not the normal Premier Inn standard. This hotel was at best a Travel Lodge Fire alarm was faulty and kept going off during the night Got a refund on breakfast, as was continental. No cooked breakfast available

Kitchen facilities unavailable for weeks but don't say when you're booking the room with a meal deal. In addition, long term smoke alarm issue which goes off intermittently. Checked out early being promised a refund that I never received.