Hotel Collingwood, Sure Hotel Collection by Best Western

This was awful. We booked a double room, which was clearly described as a room with a double bed, however we found 2 single beds with 2 sets of single bedding. The hotel had no additional rooms they could move us to, and did not even provide one double duvet so we could attempt to sleep together. They said the beds could be pushed together, however, the beds were on wheels and moved apart as soon as they were pushed together

We booked to stop 1/2 way for a family funeral. I phoned in advance as delayed at work, (nhs hospital) to request the EV charger be reserved as we had little time and were relying on this. “Policy” was not to allow it …. Hotel was fair for the price. We were next door to a barking dog and asked to move. The night porter was very helpful with this. Lots of noise outside doom somewhere (Sunday night) until well past midnight, not sure if it was hotel event or elsewhere. I would not have booked if I had known that dogs were allowed. Would suggest asking for room away from dogs. Would suggest you could be flexible with “policy” in certain circumstances. (The charger happened to be free but we were made even later stopping on the way to ensure charge).

Hotel had a good location and was done up nicely for Christmas. Room great but did not have a safe.

Staff were so friendly, all areas of the hotel were clean and the pool was lovely, no negatives at all.

Hotel is clean and well kept. Nice to have a pool and jacuzzi on site which were free to use. Only let down was room was so incredibly warm. Even with the air con on. Couldn't leave window open as was too noisy to sleep. Made for uncomfortable sleep. Also, while breakfast was nice the "full" English wasn't full. A quarter of a tomato, one slice of bacon and a small slice of black pudding was a bit disappointing. Well cooked though and nice dining area with good service. Quick and easy check in and great service, and very clean.

We think we have found our family regular place to visit! We have two young girls so booking the family suite we were not expecting an extra room as part of our main room, the girls loved their bunk bed room with tv! Our room was beautifully decorated and a lovely modern bathroom. They had decorated the hotel in and out like a winter wonderland. The furnishings, reception, bar was very smart! And the breakfast! You choose from a great menu, freshly heated croissants and the Dorset breakfast was Devine! The kids loved the swimming pool, warm jacuzzi and sauna. Had the place to ourselves as a family. I get the impression that there is a lot of love and attention that goes into running this hotel. Anything we asked for was no trouble. Parking is very easy you pay £12 a day but it’s so easy and lots of spaces. The beach is a 10 minute walk and the town with its gorgeous winter gardens is 10 minutes the other way. This hotel is so close to everything. We love Bournemouth and love this hotel - we have already booked for summer and can’t wait!

We stayed two nights Sat and Sunday, Saturday night was loud (must have had a party on) we could hear thumping from what was probably the music and the guests were shouting and slamming the doors regularly till about 01:00. In our room we could hear a either a extractor fan or a air con unit all night (not constantly but regularly) The Sunday morning breakfast was very busy but the staff were fantastic and the food was well cooked and tasty, unfortunately Mondays breakfast wasn’t the black pudding and the hash brown was rock hard and overcooked but the rest of the breakfast was good. My partner had the pancakes which said came with bacon but it didn’t and we didn’t see anyone till we had eaten our food. The property is close to the seafront and close to the town centre (on top of a steep hill) Woulds’t say it was a”signature” collection hotel as a few things were needed, most hotels we’ve visited have a pen and paper or tissues n the room this didn't. Found a fake fingernail in one of the draws, the walls and carpet in room had a few stains. The double glazing wasn’t the best could hear the banging of the bins from the kitchen in the evening. Didn’t get time to use the pool area so can’t comment on that. Probably wouldn’t stay here again if was in the area lots of other hotels in the area.

So close to the water , but the streets behind the building appear very scary at night.

We enjoyed a clean room, nice health suite, brand new bathroom, laminate flooring instead of carpet. A musty smell pervaded the room the whole time even with open windows. Charges for breakfast are unreasonable and unjustifiable, we went elsewhere for breakfast.