坐落於伯恩茅斯市中心的布列塔尼亞伯恩矛斯酒店,會讓您在伯恩矛斯擁有別樣的體驗,開展一段難忘的旅行。酒店地理位置優越,駕車至伯恩茅斯僅需900m 。旅客們會發現Rubyz、Let\'s Make Cupcakes和羅素科特美術博物館距離酒店都不遠。酒店佔盡地理之宜,O2 Academy Bournemouth、Alum Chine Beach和The Coast Spa離此都很近。查看更多
我們提供價格保證
2.6/5衛生程度:2.6
查看全部47則評價
酒店設施
室內游泳池Spa私人停車場酒吧餐廳會議室行李寄存叫醒服務24小時前台服務公共區域 Wi-Fi免費
所有設施
附近
機場:伯恩茅斯機場
(12.9公里)
火車:伯恩茅斯
(1.0公里)
火車:Swanage Travel Interchange
(41.1公里)
地圖
房間
住客評價
政策
服務及設施
11
標準雙床房
2張單人床
有窗
免費 Wi-Fi
禁煙
電視
私人廁所
衣櫃
每日客房清潔
房間詳情
查看供應
12
標準雙人房
1張雙人床
有窗
免費 Wi-Fi
禁煙
電視
私人廁所
衣櫃
每日客房清潔
房間詳情
查看供應
8
標準單人房
1張單人床
有窗
免費 Wi-Fi
禁煙
電視
私人廁所
衣櫃
每日客房清潔
房間詳情
查看供應
行政雙人房
1張雙人床
有窗
禁煙
每日客房清潔
房間詳情
查看供應
住客評價(47)
2.6/5
真實住客評價
衛生程度2.6
設施2.6
位置2.6
服務2.6
訪客
2023年1月26日
Dear whom this may concern I am writing about our stay in your hotel in Bournemouth on the night of Saturday 21st till 22nd when we arrived we went to reception and spoke with a gentleman behind the desk we explained we had a Groupon voucher but he stated that we never used it correctly so I had to pay another £106 which I didn’t mind doing as I was treating my partner for a birthday gift as we went to our room there was no instruction of where to go no help provided we managed to find our room then went for a walk to the pier as we come back we went back to our room and our key card did not work in the door so we went down to reception to get some help we asked a lady behind the desk if should could help us but as we was queuing she had her head down to the flood and didn’t look interested in helping anyone what so ever as we approached her we explained the situation she took our name but the gentleman that booked us in placed my name down on the system as my last name odell I told her my last name many amounts of times and she was very rude and abrupt she replied in a funny tone and said that she didn’t understand properly and if we was in romania we would be killed because we said the last name was a very English name was not hard to pronounce or miss on the system anyways ignoring that situation we then got the key card and went back to our room when we then discovered that room was a absolute state the curtains where black stained bath tub was green the water stunk holes in the door the windows was damaged continually cigarette smelt smoke rising up into our room I was shocked of how bad the service and bedroom was it took us 3 hours to get to this hotel and didn’t expect this service what so ever I have a Groupon voucher and I can’t a refund from this but I most definitely will not be coming back to stay in this hotel the reason for writing this complaint I would like a full refund and an apology from the rude staff receptionist as this is no way to treat your customers I am disgusted in her behaviour and attitude towards customers shouting over the desk as there were other people waiting in line there I would like to hear back asap Kind regards Chelsea Odell
翻譯
訪客
2023年7月15日
I am a disabled person with a blue badge we arrived at the hotel a a man at the back of the check-in desk give me your PASSPORT. I replied not got it with me l am British l gave him my driving licence he said sidebottom l replied yes the Indian lady behind the counter laughing. What a name !!! . I then was told that my disability room had been given to a blind person and the only room was up a flight of 12 steps and l am in a wheelchair get real .the so called manager arrived and said can you do the 12 steps l said no l then got on to Manchester bookings head office and the lady found the booking she spoke with the manager and he just walked off like it was not is problem so as we had been driving for four hours my partner said come on we can't stay here so try finding a hotel on Friday night and could not find one so drove 4 hours home would never use this company again the front desk staff need retaining and treat people with respect and the duty manager needs sacking. Plus as we were at the desk another man had problems with his booking .it's very true what these reviews say keep a way from this hotel .
翻譯
訪客
2023年1月21日
I planned to stay two nights, but left after one as the Service was non existent, room was dirty,shower was terrible and when I went to go complain they said it’s best I leave and they refused to refund me. What an awful experience and I can not put into word how pathetic this place is
翻譯
訪客
2021年10月2日
Really disappointed with this hotel. Our ground floor room had no ventilation and was really hot. Couldn’t open the window as it was noisy outside overnight. Carpet was disgustingly dirty. Stains on lampshade and wall. Used razor left in bathroom so obviously wasn’t cleaned properly. Have complained to customer services but took weeks to respond and then hadn’t responded to my reply over 6 weeks ago. Shockingly poor customer service despite escalating to senior management. Wouldn’t stay here again if you paid me. Plus point , staff were friendly
翻譯
Z7905OKpauls
2021年9月27日
Plus points The room was clean The staff are friendly 5 mins from beach Negatives Very dated interior Tiles in bathroom blown Leak marks on the ceiling I needed binoculars to see the tiny TV from the bed A real step back in time No bar Scores are in Would I stay here again ? NEVER
翻譯
Ashok
2021年9月26日
This Brittania hotel is more suited for students as decor is all white and tired, furniture is old and during this period the hotel does not clean the room during guest stay. The room size was good and had attached bathroom and the shower was functional. Breakfast was reasonable and limited and very small choices for vegetarians
翻譯
Mr K
2021年9月19日
The hotel needs a lot of paint work ie inside corridors going up the stairs and on the corridors going to the rooms . Can not get any internet connection anywhere in the building.
翻譯
Michael
2021年9月15日
I really enjoyed my stay here
Just wished i had longer
Clean room, great bed and bathroom facilities
Tea and coffee
Just what you need
翻譯
Raymond
2021年9月11日
The parking is nightmare! Why should you have to pay? We stayed for 4 days and did not see anyone cleaning. The facilities is terrible. Would not return. The bed is very uncomfortable.
翻譯
住宿政策
入住及退房時間
入住時間:16:00-23:30
退房時間:00:00-10:00
前台辦公時間:全日24小時
小童政策
此酒店歡迎任何年齡的小童入住。
如0至14歲小童不需額外床位,可免費入住。
嬰兒床及加床
所有房型均不可加床,亦不可加嬰兒床。
早餐
形式套餐
年齡
費用
17歲或以下小童
GBP 10.00(約 HK$96.90)/人
成人
GBP 15.00(約 HK$145.35)/人
總額不包括額外早餐費用,請於酒店另行支付。
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健康保障
清潔度
2.6/5
清潔和消毒
房間於每次入住之間皆進行消毒
住宿簡介
裝修年份:2009
客房數量:31
坐落於伯恩茅斯市中心的布列塔尼亞伯恩矛斯酒店,會讓您在伯恩矛斯擁有別樣的體驗,開展一段難忘的旅行。酒店地理位置優越,駕車至伯恩茅斯僅需900m 。旅客們會發現Rubyz、Let\'s Make Cupcakes和羅素科特美術博物館距離酒店都不遠。酒店佔盡地理之宜,O2 Academy Bournemouth、Alum Chine Beach和The Coast Spa離此都很近。
在空閑的時候,去酒吧喝杯飲品放鬆一下是不錯的選擇。在享受酒店貼心周到的餐飲服務的同時,也別放棄對周邊美味的探索,The Crab at Bournemouth(海鮮)、1812 Bar and Restaurant(酒吧/酒館)和Indi's(印度菜)也許是可以讓您找到答案的地方。