希爾頓歡朋酒店-佈雷登頓市中心歷史區

Disappointed We booked a standard king room which by description and pictures included a sofa and refrigerator. We paid for something we didn’t get. We were in a rush and decided not to worry about it. But, I did show to front desk and he said he’d have a manager contact me. Never did. I then noticed toilet wouldn’t flush and water kept running. At this point I did request a room change. His only solution was to have us wait for maintenance and they would fix it. I decided to decline and figured out how to weight down stopper each time so we could shower and meet our deadline for our visit. We felt we were underserved for the price we paid and staff is not helpful when they just state that’s “our policy”. I don’t think advertising a room and getting it booked and switching is a good policy. I’ve never had a problem switching rooms when we enter it’s not to satisfaction and things are not working. Most Hampton inns are awesome. This one was not.

We found a huge cockroach on a pillow when we got to the room, they swapped our room but did not offer anything else….