薩拉索塔布雷登頓西TownePlace Suites酒店

It became obvious on check-in that the staff were pulling double or triple duty. Certainly as a result of staff shortages due to Covid, these folks were all pulling together to get things done. Not always available, there was always someone to find what you needed. The room was clean and the beds very, very comfortable. The breakfasts were good and well maintained. Julie, Holly and Jeff made my wife and I very welcomed.

Stayed at this hotel for 2 nights this past weekend. Room was ok. Wall to wall carpet which I hate because it's a bacteria trap. I called the front desk and requested for them to clean our room because we were going to be gone all day. We wanted to come back to a clean and tidy room. Front desk clerk said, " we only clean our hotel rooms every 3 days." First off, what the hell? Why? I paid full price for 2 nights and was denied a room cleaning. Complete BS. We came back from being gone all day to beds unmade, no clean towels, carpets not vacuumed. Hotel wants to cut corners by not paying housekeeping to clean rooms daily, but wants to charge you full price for their rooms. Rip off. I also need to mention the hotel is in a rough part of town. The Walmart next door has a bunch of low life ***** shopping in it and we saw the cops and fire department there twice the 2 nights were there. I'd avoid this hotel. Don't appreciate the cheap tactics to make excuses to not clean rooms. That's their job and that's what you pay for! Never coming back.

I rarely write reviews but this one is necessary. We had a barely flushing toilet upon arrival and called for assistance. Because of Hurricane Ian, all rooms were full (although we saw people check in the next day) so we could not move rooms. Long story short, the maintenance person showed up the next day after 10 a.m. and he also could not fix it. We went two days without a working toilet and it was, to say the least, uncomfortable. My 81-year-old mother in law could not walk downstairs to the lobby bathroom because she has COPD. There was a sewer smell too (we were given an ADA room, so it was coming out of the drain on the bathroom floor). We had to pick up a plunger from the front desk and plunge away at the toilet again and again and again. There was some leaking from the ceiling from the hurricane. Others on our floor also mentioned the leaks - so it wasn't just our room. Ours was coming out of the ceiling lamp - enough to have to grab towels and a garbage can to catch the water. On day three, we could not take it anymore. Had to check out. We plunged toilet again and again and it finally fully flushed. I never worked so hard to get a toilet to flush. Then, the garbage disposal would not switch on and off. Bottom line is that staff was terrible at handling issues. There are many ways to handle an issue and I give them an "F." They also charged us the entire bill after we asked to speak with the manager upon check out and told she wasn't available for at least 30 minutes, perhaps avoiding us. We couldn't even have a conversation -- just got charged. Super passive aggressive. I think this was my worst hotel stay ever.

Poor service. Lack of training for the front desk clerk cost me $3700. She cancelled my room while I was still in it. They blamed me for the issues I encountered and said it was a valid reservation since I didn’t check out. Very upset platinum!!

Stayed one night, quiet rooms, we had a kitchen and lots of space, comfy beds, was clean and included breakfast which wasn’t great but served the purpose. We personally found the hotel hard to find as it’s located behind other things and the address is not the address when you put it in our gps. We drove back and fourth two times in a rain storm before locating it sort of behind a Walmart. Otherwise no real complaints.

Holly at the front desk is an absolute pleasure. We had some special needs and Holly was able to assist us and did so professionally and always with a smile. The other employees there were also pleasant and always looking to assist. We had a great stay!