布拉索夫Neologe Synagoge Brasov附近酒店

I have recently stayed at Casa Chitic with my family and have to say that the stay was way beyond expectation. The room we stayed in was spacious and cleaned to perfection. The receptionist and the people working there were all extremely friendly and accommodating, helping us with everything from parking and restaurant bookings to giving us general advice with respect to our tour itinerary.

We stayed in room 514. On the positive side, the rooms were very big, the bed comfortable and it was quiet at night. Generally, the hotel would benefit from refurbishment as many areas looked old and tired. The air conditioning worked well and the mini bar was quiet, unlike those of other hotels in which I've stayed. However, there were numerous negative points which need to be addressed. The most annoying was the shower - too small, screen too short and leaked, water taking 8 minutes (sadly I did time it as it happened every evening) to warm up in the evening. What a waste of water and a direct contradiction to the sign encouraging guests to re-use their towels. The basin struggled to fill up as its plug didn't work properly, then the remaining water was slow to empty, whilst making loud gurgling noises. Remind your staff to clean under the rim of the toilet (see photo). The drawers in the bedroom needed attention as they struggled to open and close. Despite hanging the label on the door, indicating that we'd like the room serviced (mainly a need for fresh towels from mopping up the leak), this was not done and it took 3 visits to reception to get said clean towels (1 from the tour guide and 2 from myself). I was told that rooms were got ready for new guests before existing guests' rooms. Preferential treatment for new customers whilst the old ones don't matter! Clearly the hotel was understaffed and they ran out of time. On the third morning of our 4 night stay; breakfast proved to be a real ordeal. Only one coffee machine working for the whole hotel, lack of food due to so many guests and the supply not meeting the demand. It would help if guests did not help themselves to breakfast provisions and make their lunch rolls from them!! Having addressed my concerns to the manager, I did not feel respected and valued.

First things first - booked online, pictures looking great , upon arrival the situation changed slightly ... even that we booked the 4 star section of the hotel and we got the room there (it has a 3 star section also, but I doubt I want to know how that is looking like after seeing the 4 star room), but yes you pay like for a 4 star hotel - and in Brasov in the summer - end of July, full holidays season is not a small amount I can tell you. Still , it was suiting a purpose - we only spent 3 nights here so it is not the end of the world. A few ”minuses” - dated furniture showing signs of wear, a slight musty scent despite of the odorants used during house keeping, the minibar overpriced like beyond belief plus the door of the small fridge was not closing properly unless you ”persuaded” it a little bit, shower booth very small by any standard, very average breakfast - to say the least- if spend more than a few days here you just give up on it in have breakfast in the city, plus during breakfast the tables were cleaned between customers with great delay, staff was more busy with their morning chat (and making some very unappropriated comments in Romanian about some Muslim guests attending breakfast - not all your customers are foreigners people! be a bit careful with your tongues.) Some ”pluses” - the room was spacious, the beds were comfortable nothing to complain, hotel was not noisy from my perspective, free parking and we could always find a spot to park, supermarket 2 minutes walking from the hotel, historical center very close to the hotel , 10-12 minutes walk and you are there, they got breakfast, even that is boring and limited in options, at least you got something, very fast check in and check out. And the tropical fish tank in the lobby area is excellent! Overall not a bad option, not 4 star from my perspective - I've seen hotels on 5 continents - this is not 4 ... more like 3-ish ... price to quality ratio needs improvement... still we had a good stay , we only needed a place to sleep and shower so it suited the purpose since the majority of time we were out of the room.

這是我迄今爲止在酒店裏經歷的最驚人的經歷,至少從羅馬尼亞,你會發現你夢想的一切:超級好的服務,你需要的所有設施:水療,檯球,房間都很棒,早餐超級好吃,各種新鮮的食物....令人驚歎的體驗,言語無法描述我在這之後的感受多麼棒...我迫不及待想回來,謝謝在短短的一天內的所有精彩體驗😊🤩

Our stay was a mixed bag: an impressive façade and spacious accommodations but significant shortcomings in facility management and staff conduct. We booked a premium suite to celebrate my wife’s birthday with our daughters amid the picturesque mountain scenery. We were initially impressed, but issues soon became apparent. Inoperative in-suite sauna, a defective window, an unstable chair armrest, tired old mattresses, no plug near the coffee maker are examples in our suite. Despite assurances of repair from reception staff, the sauna was never fixed, and staff were dismissive when inquired about. Cristina at reception was particularly discourteous and unprofessional. The breakfast buffet fell short of expectations: inadequate replenishment of food and beverage items, cold eggs, and uncleaned tables. The swimming pool area, though aesthetically pleasing, posed safety hazards due to slippery floors. Inflatable toys for kids were all pierced and unusable. We observed kitchenware being soaked in the hotel pond while returning to the hotel at night -＞ a potential food safety issue? When trying to discuss the issues with the manager on duty at check-out, we were told (by Cristina) that there was none that day. If true, that might explain the operational deficiencies. Inconsistent service quality and neglect of maintenance indicate a disregard for customer satisfaction and operational standards. Improvements in management and infrastructure would be needed to align with expectations of discerning travellers. Overall, an unpleasant 'aftertaste' outweighs the positive aspects of our stay. We'll only consider coming back to this establishment if big changes are implemented.

服務很棒,早餐很好,房間也很好,免費停車場很多...餐廳很好...工作人員很棒...我的問題是他們用Ramada的名字,谷歌地圖把它列出爲:“Ramada by Wyndham”但是後來我去退房被告知我會不是爲我的住宿賺取獎勵...這個機構怎麼用名字華美達卻不承認溫德姆獎勵???我選擇酒店的主要原因是在開車經過時,我認爲“很棒,住在這裏會賺更多的獎勵”...非常失望他們可以使用名字但不提供獎勵....