我們在下午1點多到達酒店,被告知2點可以辦理入住手續。於是我們先去餐廳吃了午飯,然後在2點多回到前台。然而,這次前台卻告訴我們房間還沒準備好,還需要再等待一段時間。前台沒有空調,我們在高温中等了很久,感覺快中暑了。最終,在我們堅持下,我們被允許先前往房間放下行李,而到達房間時,我們發現房間其實已經準備好了。我們無法理解,為什麼在我們提前到達並已經告知前台的情況下,還不能按照規定的時間2點準備好房間。
此外,在我們退房時,明明我是排在一個白人客人前面,但前台工作人員卻對我説,恐怕是那個白人先到的。直到那位白人客人明確表示我先到時,工作人員才進行我的退房手續。這讓我感到前台工作人員可能存在種族歧視、排斥華人的嫌疑,這樣的行為令人無法接受!
順便提一下,餐廳的工作人員態度不錯,我們在這裏吃了三頓飯,菜品也非常美味。
We arrived at the hotel around 1 PM and were told that check-in would be available at 2 PM. So, we went to the restaurant for lunch and returned to the front desk a little after 2 PM, only to be informed that the room was still not ready. The front desk had no air conditioning, and we had to wait in the heat for a long time, which was very uncomfortable. Finally, after insisting, we were allowed to go to the room to drop off our luggage, and upon arriving, we found that the room was actually ready. We couldn’t understand why we had to wait so long, especially when we had already arrived early.
Moreover, during check-out, I was standing in line ahead of a white guest, but the front desk staff told me that the white guest might have arrived first. It wasn’t until the white guest pointed out that I was actually ahead that the staff proceeded with my check-out. This made me feel that the front desk staff might have been racially biased and Chinese exclusion, which is completely unacceptable.
On a positive note, the restaurant staff were friendly, and we had three meals there. The food was delicious.
若想要遊覽拉布漢巴焦,西拉雅度假酒店(Seraya Hotel and Resort)將會是一個不錯的的住宿之選。穆提阿拉機場位於距離該酒店大約9km的地方。從酒店到Pink Beach遊覽很方便,Let's Dive Komodo和Pink Beach也均在附近。酒店設有酒吧,您可在這裏放鬆身心,享受貼心的服務。室外游泳池讓閑暇時間更加充實,按摩室讓悠閑時光更加完美。
訪訪客I got a room on ground floor, which was the main issue I think. My room was next to the reception and Offices, and the staff is not considerate with noise control to ensure the guests their rest. The person at the reception was listening to music with speaker on their phone until 4:00 in the morning, and the staff started loudly communicating at 6-7:00 in the morning. I got no rest..
訪訪客Very cute hotel far away from the hussel and bussel of everything.
While the distance might inconvenience some, that was exactly what we were looking for.
As mentioned in the other comments, the hotel isn’t the easiest to get to as you have to go down a little goat path if you come in from the top of the mountain.
Definitely recommend getting the shuttle offered by the hotel to pick you up from the airport as our taxi driver had a hard time finding it haha.
Super friendly staff, ready to help no matter the issue, even carried our (and in my case very heavy) suitcases down the path.
Food is average but prepared with care. Electricity and (hot) water is limited and internet is only available in the main area from 6-9pm but they extended that time for us as we were the only people there at that time.
Cute little beach in front of the hotel though there is a lot of trash (not the hotel’s fault- visible across all the islands)
Just 1 tip: BRING MOSQUITO SPRAY! 🤭
訪訪客Good stay the place was clean smell good and is very bright what I liked a lot, the only problem I found the towel and the bed sheet had some strains my advice to owner throw away the old towels or bed sheet this will raise the quality of hotel. The breakfast also was good
訪訪客I recently stayed at Sunrise Hotel and found it to be a good value for the price. The location is conveniently close to Komodo Town, making it easy to explore the area. However, it can get quite noisy at night due to nearby entertainment venues. Despite this, I enjoyed my stay and appreciated the overall experience.