羅切斯特大學區希爾頓斯帕克酒店(Spark by Hilton Rochester University Area)

The woman from the Front Desk welcomed us warmly last night. We had a great stay!

Property was being renovated and there was a strong paint odor, debris everywhere. Lobby looked like the place was closed. If you are going to remain open during renovations the property still needs to be clean of the debris where your guest has to walk. There was no breakfast and that is listed on the website due to renovations. Your guest should be informed of all the above before arrival. Unfortunately, we had to check out after one night of a 3 night stay.

El hotel estaba en reparacion, y comprendo lo que ello significa. Pero en 3 dias nunca pasaron a hacer la habitacion. El wifi funcionaba mal y la ultima noche el empleado renuncio y no habia nadie en la recepcion

Ayant choisi cette hotel car nous piuvions utiliser une piscine apres plusieurs heures de route. Piscine fermé et non disponible. Etant un couple, soit 2 personnes, nous avons eu droit qu'a un set de serviette. Lit confortables et bonne literie

Employés tres sympathiques

They did nkt have our information in there new computer systems for there buyout. So we could not check in. Showed them my email and confirmation number, but still nothing because we were not in there system. Had to find another hotel in the area last minute. NOT HAPPY WHAT SO EVER!!!

The pool and fitness areas were closed. Having a pool was a huge factor in my choosing this hotel. Very disappointed for that. The breakfast advertised on website turned out to be only bagels and a few muffins and yogurt which was not restocked. Again, a big factor for choosing this location very disappointing.

They were under construction the 1st room was not what I paid for the second was a suite which is what I booked. But there was only one tv in the room but none in the living area. When it was time to shower guess what no shower curtain the phone was not connected had to go to front desk to get one. The first night went by and when we left for the day and returned that evening we had clean towels but the bed was not made. It didn’t surprise us but live and learn ☹️