Do not stay here. Booked 2 night stay for family of 4. Room 15 smelt of pungent cat spray, the bathroom ceiling was mouldy, we killed 5 bugs which included coackrach and other suspect insects near beds. There were stained sheets and hairs in beds and on pillows. We booked for 2 nights, stayed 1 and requested refund on 2nd night when we decided it was unclean and unhygienic room. Management declined request for a refund on second night based on their cancellation policy, offered us an alternate room which we declined and then did not follow up with us after we were advised the manager would check if refund was possible via his manager. The manager inspected room and saw dead insect killed beside bed during the inspection of room. Not an positive experience which we paid $370.00 for in good faith and on understanding this business would honour its contract of providing clean and safe room for our family. We made respectful and reasonable refund of only one night based on our complaint. Terrible and have itchy rash to top it off!
翻譯