喬治國王廣場附近酒店

Place is amazing clean , fresh and of high standard . But when it comes to booking and service this is another story .. for the money I paid to stay 2 night I thought this would be the perfect place to rest I’m 5 star style .. place yes , service a disaster. Firstly when I arrived at Swiss bel .. I went to reception to book in as I booked online a queen bed room he asked if I had a vehicle I said yes agreed to the $35 a night and he said he would just take it out of the bond I paid at end if that was ok I said yes perfect .. when I got up to my room it was 2 single I called reception and advised I had booked a queen bed and there is 2 singles he said oh the house keeper hadn’t changed the beds or didn’t look at booking , I asked if someone could just come up and fix .. he said there is noone to do this now come down and j will find another room for you . I went down stairs said I would go get something to eat and when I come back hopefully a room will be sorted. I came back he advised me that he had upgraded me and I asked if I could have the new key and I will switch rooms and come back down with the other key to save me bringing my luggage down and then back up again. I got to room and key didn’t work to go to 6th floor . So I brought my luggage down and told reception that key didn’t work . He said sometimes this happens with those keys /actually quite often said he would come up with me and check . Yes card did not work so he used his staff card to let me in said he would fix and come back . He came back 10mins later to test and it had been foxed . Not sure what the upgrade as as room was smaller than the first , had no shower gel (was empty container when I went into have a shower) thought it may have been replenished on next day with room Clean still empty on second day and cleaner took face washers and never replaced them so I washed with shampoo and a hand towel .. when I came back on second day went to put card into open the car park and it didn’t work .. I went to reception to let them know I was trying to get into car park and the card doesn’t work, she (Asian lady) advised me that I hadn’t paid for parking .. I had to explain everything from the night before then asked me they will take it out of my bind I said yes that’s what I agreed with the night before . No apology just more interested in getting payment for parking. She added parking to Card then said she would come out and make sure it worked as I said the night before man had to come And make sure carry worked she forgot card for The card so Went back into get then came out .. followed me down then gave me a card .. I later received a phone call from a lady called Theresa asking how my stay was and I explain that it has been the most disappointing experience I have had ever ! Explained the above she said she would come and replace the shower gel and face washers I said it’s ok I have already had my shower used a hand towel and shampoo because I’m already in bed .. she said that I hope that my stay apologetic on my experience already , I hope it is better from now and if I need anything to contact her and ask for Theresa I said thank you I appreciated the call … then then 10 Minutes later she comes knocking on my door I have to get dress to answer the door she knocks again I said I’m coming She is at the door with the shower gel and face washers getting me out of bed . I understand why she brought it but I told her I was in bed and I had already showered . So then I go to hand my key in to check out to be told I have outstanding parking I need to pay .. I advised Theresa that it is coming out of the bond payed and this has been told now to 3 people .. as I said place is absolutely fantastic.. apart from missing shower gel and tissues Not sure what or how I was uograded as the room was smaller and no window as in first room 506 to 606

這次入住整體感受很不錯，飯店雖然不是豪華五星級的風格，但房間簡單、乾淨又舒適，空間也比預期寬敞。房內有提供基本的廚具設備，還有小客廳可以使用，對家庭旅遊來說非常方便。兩間衛浴設備剛剛好，讓四人家庭入住時使用上更加舒適，不會互相等待。附近也有商場和超市，購物、買生活用品或簡單料理都很方便。整體來說是一間價格合理、環境整潔，適合家庭入住的住宿。

酒店房間寬敞，員工服務積極落力親切，非常值得稱讚，地理位置旺中大正距離市中心不足10分鐘腳情，值得推介，與有機會，會再次入住。

酒店房間乾淨舒適，自助餐食物選擇不多但味道還不錯。

服務一流 床很好睡 廚房 客廳設備都很齊全 可以自己料理，洗衣精洗碗精不夠可以跟櫃檯要，離 皇后街購物中心很近很方便 入住64樓 百萬美景！永生難忘

我住得很愉快，直到我退房的前一天，接待處的人走進房間（當時我在那裡），以為我應該已經退房了。這可能是一個簡單的錯誤，雖然具有侵略性，但也是可以理解的。沒有道歉，但它們大多毫無意義，而且可能不是進入房間的人的錯。哈比特就這樣結束了，我不會提到這一點，但同樣的事情又發生了，儘管門上有「請勿打擾」的牌子，客房服務人員也進入了房間，也誤以為我已經退房了。發生第二起事件後，我給接待處打了電話，被擱置了18 分鐘，然後他們最終試圖將責任歸咎於客房服務人員（並且一再把我的名字寫錯，如果不是因為他們的原因，我不會在意這一點）並試圖將明顯是接待錯誤的事情歸咎於客房服務人員）。 整個事件留下了揮之不去的壞印象，在一次非常愉快和平靜的住宿之後，這是不幸的。

酒店的設施非常出色，尤其是房間的清潔程度和維護情況。房間寬敞、佈置精美。泳池很好，雖然較小但整體維護良好。

從辦理入住開始就有點麻煩。你得去隔壁街區的另一家飯店辦理入住。這裡根本沒有停車位。我打電話過去，結果轉接到一個不在飯店的客服中心。 第一次通話：是的，你可以停在訪客停車場，按門鈴他們就會讓你進去。 第二通電話：我把車停在車道上，卻找不到能聯絡到前台的門鈴。接線員聽起來很困惑，我掛斷了電話，這時有人出來了，所以我偷偷溜了進去。 第三次通話：我停在訪客停車場，搭電梯上去，結果出來後發現是另一棟大樓。她聽起來還是很困惑。如果我出門，沒有門禁卡就進不去了，所以我問她我該往哪裡走。沒有任何指示牌告訴我怎麼去Ivy and Eve公寓。最後我終於找到一個工作人員，他帶我去了前台。搞定了。至少我是這麼想的。 我在前台辦理了入住。接待員非常熱情友好，也很樂於助人。所以我想，直到我到達我即將入住的下一棟建築的停車場。她給我的紙條上寫著「您的停車位是131號，位於55樓」。我開車進去找55層131號停車位，但這兩個地方都不存在。 第四次打電話：我的停車場在哪裡？我是不是漏掉了什麼？要知道，每次打電話都要我提供所有資訊才能核實預訂，我已經很厭煩了。她找到了我的預訂信息，說：「哦，對了，您的停車位在B1層的55號。」（看照片就知道我為什麼會感到困惑了！） 我在停車場裡轉來轉去，尋找55號停車位，但我還是找不到。所有停車場都標有“藝術館”字樣和四個數字。好吧，也許是最後兩個數字？還是沒有。轉了一會兒後，我才發現停車場地面上的數字和標誌上的完全不一樣（我之前沒看地面，因為標誌上寫的是「藝術館」）。 最後，我終於找到我的停車位了。另一位一臉茫然的客人停下來問我他的停車位在哪裡，我解釋說是地上的停車位，不是藝術館的標誌。看來我不是唯一一個。 好吧，停好車，上樓去1106房間，當然在10樓。哈哈，這很合理。我一打開門就聞到一股潮濕發霉的味道。感覺像是被水淹過，但沒徹底晾乾似的？我打開了所有的窗戶，但沒用，只好去買了空氣清新劑來遮掩一下味道。 我們整晚和第二天都開著所有的門，味道才有所改善。如果你想找個地方窩在家裡看Netflix，躺椅可能不太舒服，但床真的很舒服。房間非常乾淨，這點很棒。洗衣機和烘乾機也很好用。 如果我知道還要去另一棟大樓辦理入住，我就不會訂了。也許……我錯過了提到這一點的部分嗎？啊，好吧，總的來說我們住得很愉快，但開頭不太順利。

1樓有露天泳池，房間跟服務都很不錯

注重隱私非常棒，住了很多次 但這是第一次遇到口音如此重的客服人員 口音重沒關係，大家來自不同國家很正常 可是她的收訊很差有有風聲，不曉得他們的工作模式但是我是第一次遇到客服人員訊號差又環境音吵雜 然後說話語速超快，口音重難懂還是語速超快 還好第二次打去驗證是不同客服接聽 水準又回到之前的體驗到效率快又親切