布爾諾Eagle Shopping Gallery附近酒店

我在布爾諾的這個酒店住了一晚。酒店地處布爾諾最好的地段之一。房間非常乾淨，床也非常大。早餐很棒有很多選擇。網絡比捷克共和國其他酒店的要好很多。我絕對會再次入住這裏。

I chose the hotel primarily as it was across the road from the train station where I was arriving about 9pm, so didn't want to be trekking too far. Hotel was OK, rooms OK, although very odd heavily padded doors that open outwards like something from the 70s. But room was a decent size and very quite given it's on a very busy road with trains and cars and trams. Location excellent, not just for station but also for old town and castle etc, with all sights easily walkable apart from probably romany museum. Would recommend, and would def stay here again.

Perfekte Lage um die Innenstadt zu erkunden. Personal war freundlich. Zimmer waren modern mit guter Klimaanlage und das größte und bequemste Bett dass ich jemals in einem Hotel gefunden hab. Frühstück war ausreichend. Nicht überwältigend aber für den Start in den Tag mehr als ok. Kaution bei 3 Nächte mit über 400 Euro doch recht hoch. zu beachten wenn man mit dem Auto anreist. Öffentlich Parken vor Ort war nicht möglich und die Parkpreise des Hotels sind doch relativ hoch, auch im Umfeld Zone A und B sind die Preise für Parken nicht grade billig. Am Samstag und Sonntag ist Parken in Zone B aber kostenlos, das hat für uns das Problem zufriedenstellend gelöst. An und für sich ein sehr schönes Hotel dass seinen Sternen durchaus gerecht wird.

This is a gorgeous hotel right in the center of Brno within easy walking access to the tram and main train station. The rooms were very clean and comfortable, with the exception of the air conditioning. Despite numerous attempts by staff we could not get the temperature cool enough to be completely comfortable sleeping at night. Granted, we like it on the colder side, so it may not be an issue for most people and it was quite hot outside during our stay. The hotel service was excellent, and somehow we received a free upgrade so had access to the executive lounge for free beverages and a nice seating area on our floor which was really nice. There was also a miscommunication about whether the mini bar items in the room were included (we understood at check in that they were, but they were not), and the front desk manager was very nice to remove those charges from our bill. The room had a hair dryer and access to an ironing board which we appreciated as we didn't have to bring those items. Best of all, the included breakfast buffet is absolutely spectacular. They offer a huge selection of items, cook to order eggs, in a beautiful dining room. We loved it! I would definitely recommend staying here!

A little lacking in personality. The rooms were clean and comfortable enough. Breakfast was good. The best thing about this hotel was their recommendation for Susie Restaurant, just a block away Best steak I've had for a long time and at a great price.

Prechristmas time in Brno was amazing and this wonderful Hotel makes the stay very special. Very clean Room, friendly and funny staff , good breakfast and modern design. Location to the near Villa area is also a great plus. High recommendation

We booked this hotel as a last minute stop and were very happy that we had chosen it! Reception staff were extremely welcoming on our arrival (fairly late) and our room (on the 9th floor, great views) was extremely comfortable so we had a good night’s sleep. Breakfast was generous and the restaurant staff were extremely friendly and helpful (special shout out goes to Danielle). A clean, comfortable hotel with straightforward parking. Highly recommended…

幫同事訂的，相比之下價格便宜。同事出差說住的還可以。而且離市中心很近。下次有機會，我應該還是會訂這個飯店。

我在飯店住得很開心。 地理位置優越，距離市中心很近，飯店前有直達巴士（67 號）。商店和購物中心以及 thej0 游泳池距離酒店僅幾分鐘路程。 所有的員工都訓練有素。接待員， 早餐很棒👏😋有很多選擇，我每天早上都吃飽了。麥片、鬆餅、煎餅、果汁、火腿、起司、茶、咖啡、培根、香腸、豆類、炒蛋、荷包蛋、蒸菜、乳飲料、優格、水果，甚至醬汁和調味品都非常細緻。晚餐時間有現場鋼琴演奏。食物也很好。晚上我們在餐廳喝了一杯，他們在晚上 11 點前提供飲料。強烈建議住在 Cosmopolitan Boby Centrum。

我們為三個成年人預訂了一間房間。當我們到達那裡時，只有一張準備好的床，只有一張羽絨被！我們和接待處的一位女士交談過，這是迄今為止我們經歷過的最糟糕的酒店服務！此時已近午夜，我們得到的答覆是她不知道床上用品和床單存放在哪裡。她要我們跟著她，過了一會兒，她只發現了一張羽絨被和一張羽絨被床單。她就這樣毫無準備地遞給我們，當被問到時她對我們說：「看起來我在這裡做那種工作嗎？」。之後我們回到接待處，因為這是一家知名連鎖飯店的接待員完全無法接受的待遇。她根本不以解決問題為導向。她告訴我們沒有其他可用的房間。她從未道歉。她不願透露自己的全名，並表示她將辭去這裡的工作。她告訴我們她以前從未遇到過這種情況。她告訴我們，她沒有人可以尋求幫助，而且白天在這裡工作的人以及知道我們需要的床上用品在哪裡的人在一天中的這個時候都不在這裡。她告訴我們，她並沒有向我們隱瞞床上用品，她真的不知道它在哪裡。我們沒有準備好房間，因為我們已經預訂了。她甚至問我們我們（！！）認為她應該做什麼。她說她看到的唯一選擇是退還我們的錢，然後我們可以在晚上 00:30 離開酒店（！！！）。太離譜了！我們都對這種完全不可接受的對待客戶的方式感到震驚和震驚，我們絕對考慮收拾行李離開。經過一段時間的交談，並對這種糟糕的服務感到目瞪口呆，她突然說她可以把我們分開，然後給我們一間房間。我們接受了這個，僅此而已。我們將在此之後採取行動，並打電話給酒店主管並告訴他這次經歷。這絕對是我們經歷過的最糟糕的服務體驗。完全不能接受！令人震驚的是，這是一家廣受好評的知名連鎖飯店！我仍然無話可說，就像我在與那個至少可以說沒有服務技能的糟糕員工交談後一樣。