布魯克金斯旅館

We just three nights for a big dart tournament there. Upon entering our room one bed was broke on one side and the TV would t work. I personally went to the front desk Fri morning to let them know and they said they would check on it. Fri night went to tell them and Sat morning still not one person was going to check on it. So overall their only solution was to move us. Sorry didn’t want to pack up our stuff and go upstairs.

Disappointing Stay – Not What We Expected Our overall experience at this hotel was unfortunately not satisfying. The property looked nothing like the photos online, which was our first red flag. While I will say the staff were friendly and helpful, the condition of the rooms left a lot to be desired. It didn’t seem like they had been properly cleaned in quite some time. The pull-out mattress we planned to use for the kids was in terrible shape—clearly old, extremely thin, and stained. You could feel every bar underneath when lying on it, making it basically unusable. We also had constant issues with the TV. Trying to put on something for the kids took way longer than it should have, just trying to get it connected to WiFi. To top it off, the main reason we booked this hotel was for the pool. Unfortunately, during our stay, the pool had issues and the water was so cold that it was unusable. The hot tub also had a very unpleasant smell, which was disappointing. Overall, we were not happy with our stay and do not plan on returning. Thanks.