Staybridge Suites 布朗斯維爾(Staybridge Suites Brownsville)

I rarely write hotel reviews because most hotels are great and comfortable. There were several issues at this Staybridge that need to be addressed. (1) I arrived at the hotel at 6:02pm but no one came to the check-in desk until 6:15pm. There was no way to ring a bell to let anyone know that I was there. (2) Both elevators in the hotel were not working. My room was on the 3rd floor, so I asked for a room on a lower floor so I didn't have to carry up a suitcase to the 3rd floor. They would not make a room change, and I had to carry a suitcase up the stairs. (3) In the room, 1 of the televisions did not work at all. (4) The charging outlets between the beds had no power running to them. I had to charge my phone in the other room. (5) The elevators STILL were not working at 8:00am. I had to carry my suitcase back down the stairs. I understand 1 elevator not working but both? This is very inconvenient plus a huge issue related to accessibility. The hotel should have had this fixed asap. (6) As I showered in the morning, I looked up to see a cockroach climbing around the ceiling fan. It was really the icing on a very bad visit to this hotel.

La atención del personal fue, como siempre, de primer nivel excelente, sin embargo la limpieza de la habitacion, por primera vez en 6 años, nos decepciono, las sabanas del sofa cama estaban manchadas, inclusive encontramos un juguete entre las sabanas. En el baño habia una toalla sucia manchada de gris.

The overall stay was good. Unfortunately we had issues with a non working microwave on the first night of our 8 day stay. We notified the front desk and was told it would be looked out while we were out. After being out all day and coming back it still wasn’t working. It was never attended to. We also took bath showers due to bad draining in the bathroom.

Muy mal inicio. Nuestro cuarto carecía de calefacción y estábamos a menos dos grados centígrados de temperatura ambiental. El cuarto reservado era de dos habitaciones con dos baños y camas King size. Me quejé en recepción, me dieron por respuesta que estaban fallando la calefacción en algunos cuartos y que nos ofrecían calentadores eléctricos para resolver el problema. Le dije a la chica de recepción que me diera opciones ( otros cuartos) pero me comentó que eso lo tenía que ver con el manager en turno. Finalmente y después de 30 minutos nos ofrecieron dos cuartos con calefacción y camas matrimoniales. Eso resolvió el problema. Por lo demás es un buen hotel de su tipo y más barato que los parecidos alrededor.

WE WERE SATISFIED. MOTEL WAS CLEAN, AND ALL THE STAFF WERE FRIENDLY. I AM A VIETNAM MARINE VETERAN AND WAS EXPECTING TO GET A BETTER PRICE THEN WHAT I PAID.

The water system was not in proper working condition. Dirty, muddy, and solids floating water. Left within 15 minutes of checking in

Their website claims free shuttle to and from airport. They have no shuttle. There was no hot water. The bathroom light didn’t work. I would not recommend this place ever!!!!!

Amazinf staff place is clean and close by everything. Will stay again