We had a 4 night stay in a standard room. The room was extremely compact with a small space on 3 sides of the bed, just enough to walk through - although sloping ceilings encroached into this space so you had to lower your head. Wardrobe space was limited, with a 1 metre hanging rail and 3 shelves, space was taken up by the safe and the chiller. There was a small dressing table but we needed the space for our own toiletries, cosmetics and personal items. The décor was recent and pleasant if you like dark colours. The shower room was typically sized and equipped, although room service did not replace used toiletries without specific requests. Breakfast was quite good, we had a glass of champagne included and usually selected eggs with bacon and smoked salmon, accompanied by cold meats, cheeses and pastries. Cakes were available but not to our liking. Only 1 or 2 rooms were occupied in addition to our own during our stay and guests were only staying for 1 or 2 nights. The narrow stairs from the rooms to reception are hazardous because they go around a bend so they are very narrow on the inside and there is a large ornamental pot on the wide side. My wife lost her footing one morning and sustained a bruised ankle. Located next to Minnewater and the Kasteel, it is ideally placed for a quiet break in a picturesque location, although it is a 10 minute walk to the centre. At this time of year (early February) the outside covered bar is freezing despite the sheep skin blankets available. Only the 2 chairs next to the fireplace are 'warm'. Overall a nice place for an overnight stay but not good value for the price. This is almost the most expensive hotel in Bruges costing us €956 for 4 nights (without city tax), plus an additional €80 for parking. We find the Dukes' Palace, or The Grand Hotel Casselbergh, offer much more character, spacious rooms and large choices for breakfast.
We stayed here for four nights. Lovely room - very quiet, unbelievably comfortable bed, clean and all facilities you would expect. We had breakfast in the hotel which was probably the best buffet breakfast I have ever seen - I could not think of one thing they did not cater for. The terrace for drinks in the evening is beautiful and we had lunch there one day which was exceptional. Although you do expect good service from a 5* the staff go way beyond that; they are extremely friendly and helpful and cannot do enough to assist - absolutely exceptional and this applies to ALL staff we encountered. The location is perfect - just minutes away from all the main sights and restaurants etc. I cannot recommend this hotel/residences high enough.
We travel on city breaks quite a lot and I’d say this hotel is good/average. It’s in a good location, it’s quiet and clean and comfortable. It’s a little bit dated though and could do with a lick of paint and some new carpets. Breakfast was €19 and has everything other city hotels provide. We were going to eat out for breakfast but it worked out a similar price outside and the hotel meant you could get a few cups of coffee and as much food as you needed. Brugge is quite expensive compared to other cities and you cannot get tap water alongside your meal and alcohol anywhere. They want you to buy bottled water only. Strange concept being from the uk where we are served free jugs without asking. Top tip, visit the Halve Mann brewery for a lovely lunch then tour of the brewery. The Jaans hospital is beautiful. Bruges is such a beautiful place.