斯瑪特弗拉茲城市公寓-布魯塞爾(Smartflats City - Brusselian)

Location is good and very convenient but the hotel hygiene is terrible. The water can’t drain out in the bath tub and the bathroom is full of bad smells.

The room has a living room and it’s big, also a kitchen which is very convenient

Bij binnenkomst in het appartement bleek dat het nog vies was van de vorige gasten. De bedden waren beslapen, vuile handdoeken, vieze prullenbakken. Zelfs het gebruikte maandverband lag er nog! De schoonmaakster was in het gebouw aanwezig, maar kwam niet schoonmaken. Er is niemand aanwezig, die kan helpen. Telefonisch werden we verder niet geholpen. Al met al hebben we het appartement moeten verlaten en stonden met 3 kinderen op straat. Geen enkele hulp van de verhuurder om een vervolgplek te vinden. HELE SLECHTE SERVICE! Ik raad het iedereen af om hier te boeken.

很多東西都壞了，冰箱，淋浴噴頭，電視，螺旋樓梯的一個台階壞了，他們告訴我們技術人員會來，但什麼也沒出現，總之是一場災難，因為清潔也不是很好。壞了。 ，我們溝通它，

PÉSIMO!! Me mandaron un correo diciéndome que cambiaron de apartamento que tenía rentado 2 días antes, dije que no aceptaba el cambio y el día del check in solo me mandaron a otro EN 4to piso SIN ELEVADOR, escaleras MUY ESTRECHAS y con maletas de 20 KGS!! FUE TERRIBLE!! Y bajar y subir diario esas escaleras era cansado La ubicación fue lo único bueno pero aún así NUNCA LO RECOMENDARÍA Además que el baño estaba divido, la regadera y lavabo dentro del cuarto principal y la única taza de baño del apartamento estaba en la entrada del apartamento junto a la puerta TE PUEDEN CAMBIAR EL APARTAMENTO UN DIA ANTES Y SOLO TE AVISAN

Saleté rarement vue dans un tel établissement… annonce mensongère, un canapé lit annoncé qui n’en est pas un. Il nous manquait donc un couchage pour deux personnes. Et pas de draps ou couette supplémentaire. Pas d’eau chaude. Et service client qui ne répond pas ou à côté et incapable d’intervenir.. passez votre chemin et allez ailleurs.

If I could rate this 0 stars, I would. We booked an apartment for 2 nights to attend an event nearby. The images on the website looked nothing like the apartment we were greeted with. The website promised a 'loft', updated decor etc. The apartment was unlocked and open when we arrived for 4pm check in, meaning anyone could have entered the apartment. The apartment was filthy - rust on appliances/radiators, mold on the walls in the bedroom and bathroom, stained bedding/mattresses/pillows in the bedroom and 'stored' in a ripped open black bag in a random room, strange stains on curtains, handles falling off the bathroom and bedroom doors, broken shower, a horrible sewerage smell coming from the sinks and filthy dishes, with there likely being more I have forgotten. It is not allowing me to add images for some reason. The worst discovery, however, was several bedbugs in one of the rooms on the headboard of the bed, and dozens of visible bedbug eggs on the border of the headboard. There were also bugs on the pull-out couch/sofa bed. We attempted to contact the property multiple times both via phone and email, both during our stay and before we arrived at the apartment, and despite saying they were available to contact '24/7', we were unable to speak with anyone whatsoever with SmartFlats. Eventually we resorted to contacting ***********, who we had booked through, and they were also unable to get in touch with anyone from the property. . The only benefit was that the location was central, approx 10 minutes from Central Station.

The apartment is well-located and spacious, but badly in need of TLC. Many fixtures were broken, and the decor was dismal. The lounge in the sitting room - a fold out bed - was too uncomfortable to be used. Worst, the stair rail in the dimly-lit entry hall had come away from the wall, so was dangerous.

There was no hot water, exposed wiring, holes in the walls, etc. It was unfit to stay in and because the property staff refused to assist, we were for ced to stay somewhere else and now they are refusing to refund our money! They state we did not return the key, howevert I have a video of us placing the key in the lock box when we left! I also have pictures and videos to show all of the issues! Terrible, Terrible vendo that ******* should DROP if they want to keep customers!