During the check out which was early in the morning in Apr.17th, 2024, the front desk told me that they had some technical issues and they can't give me my invoice but they will send it to my email address as soon as they solve their technical issue. it has been 5 days since I checked out and still they have not sent my invoice to me. Even though, I have reminded their front desk two times by email. They kept sending me their excuses with no result yet.I am so unsatisfied with this check out problem.
翻譯
訪客
入住日期 2024年6月
夫妻/情侶
10.0/10
傑出
發佈於 2024年7月21日
Das Hotel liegt an einem Park / See. Schön um für zum spazieren gehen und auf einer Terrasse ein Bierchen oder Wein zu genießen. Hotelbar bis spät abends geöffnet / Restaurant sehr gut / Frühstück auch. zu empfehlen.
翻譯
訪客
入住日期 2023年12月
其他
8.0/10
很好
發佈於 2024年1月10日
L'hotel è molto grande, appare un po' datato nelle stanze. Pulizia buona. La camera che mi era stata assegnata aveva due difetti: poco raggiungibile (due ascensori per arrivarci) e soprattutto estremamente calda, addirittura 30°C. Ho dovuto dormire con la finestra aperta. Colazione con buona scelta tra dolce e salato.
翻譯
訪客
入住日期 2023年5月
其他
8.0/10
很好
發佈於 2023年5月31日
Nice hotel in a clean neighbourhood not far from the city centre. Great staff especially Manase from Sri Lanka (not sure of the spelling, apologies) at the orange bar. He was so nice and helpful. It was a pleasure to see him every morning :)
翻譯
訪客
入住日期 2023年3月
商務旅客
2.0/10
發佈於 2023年4月10日
Parking is always full (at 5 lei per hour or 50 per day), but they invent some VIP parking spaces near the construction nearby (on the spot) that they charge 100 lei (22 eur) per day. Horrible attitude from the reception. Felt mugged. location is near constructions so bear that in mind if booking (lots of noise) and dust.
翻譯
來自住宿之回應: Dear Guest , Thank you very much for your valuable feedback. We are sorry that you were not satisfied regarding our parking services . We would like to let you know that we always mention in our agreements the total number of parking lots and the fact that we cannot guaranteed their availability . We did not invent any VIP parking lots , in fact our hotel do not have any VIP policies as all our guests are very important for us . We are sorry that you consider the reception indications regarding the parking a horrible attitude but they only explained you our parking procedures and tariffs . As you probably noticed the 100 ron parking lots are in front of the hotel and they haven’t been created on spot , they are special designed as parking lots . We are sorry that the problems you encountered with the parking affected your perception of all our services . Thank you again for your feedback. Kind regards ,
訪客
入住日期 2022年12月
商務旅客
4.0/10
發佈於 2023年1月17日
Very unclear room with no working air condition. Plus after entry to the room smell in the room like in animal room in ZOO. I tried to open window, unfortunately it was not possible. Carpet not clean (see my pictures)
翻譯
訪客
入住日期 2024年4月
其他
6.0/10
發佈於 2024年5月31日
Hotel is located near to the airport (15mins by car). The hotel is situated in a residential area which has grown around the hotel. A larger vacant plot right beside the hotel. Not much to see in the neighborhood. However, there is a nice park close by near to the lake/river. Check-in was standard as well as the room. The décor of the hotel and rooms is quite outdated and the overall atmosphere a bit musty. The room was ok but nothing special. There was only one empty socket available in the room so had to change between powering laptop and mobile phone – not even the bathroom had an empty socket. The biggest disappointment was the air-conditioning which didn’t work. Cold air output was weak and had to keep the window open to get in fresh air. Luckily the weather was overcast and chilly which helped keep room temperature under 20c. Shower didn’t have very hot water in the morning. Breakfast was in line with the hotel style – nothing special. For example, no cheese selection and fresh eggs. The gym downstairs was ok but missing proper number of weights and equipment. Service was ok but no extra smiles or “warmth” in the approach. Staff seemed to be engulfed in bickering or discussing amongst themselves rather than ensuring customer satisfaction. Basic Eastern European mentality. On the positive side the TV channel selection was good and the location close to the airport convenient. Overall, not a 4 star hotel in international standards, rather a 3 star. Generally, the hotel has probably seen better days and would need a major uplift towards a more modern and refreshing style.
翻譯
訪客
入住日期 2024年2月
其他
10.0/10
傑出
發佈於 2024年3月17日
Highly recommend. There is a bar with very good service. I especially liked the service from a guy named Manasa. I will definitely come back again. Clean rooms and excellent and patient service from all the staff members... the hammam is open 24 hours at a high level.
翻譯
訪客
入住日期 2023年11月
商務旅客
10.0/10
傑出
發佈於 2023年12月20日
I have never once been dissatisfied. The hotel, staff, service and food are all of high quality. I recomend the Ramada North, without reservation. I have been a commited guest for many years, they cannot be faulted.
翻譯
訪客
入住日期 2023年9月
其他
10.0/10
傑出
發佈於 2023年10月5日
I was very well atended by Manes in the bar, he help me with many coffes, water and provide a polited pleasant time in the nice hotel, i thank the team inside the hotel, they are all very educated and polite, i recomend the hotel
翻譯
訪客
入住日期 2022年11月
夫妻/情侶
2.0/10
發佈於 2022年12月12日
They gave me uncooked chicken and a completely different dish which tasted very badly. I called them and they didn't seem to care to send me another order with the correct dish and a well cooked chicken. The other dish was much smaller than the description implied. I will never order from them again and I will encourage all my friends to avoid them.
翻譯
來自住宿之回應: Dear Client , Thank you for your valuable feedback. We understand that the issue reported by you refers to our delivery service and we hope you already received a full reimbursement for this order. We are very sorry that we failed to meet your expectation as we are trying do do our best for our guests satisfaction and we are pleased to offer you for free a dish you could choose from our menu. Please feel free to order it directly to our restaurant and we will take care to be delivered to you . We hope that this unpleasant situation will not affect your perception of our services and we are looking forward to having you as our client in the near future. Sincerely , Flavia Sandu
訪客
入住日期 2022年5月
其他
10.0/10
傑出
發佈於 2022年6月18日
We booked a room here due to a recommendation by a couple whose wedding we planned to attend. Prior to our trip, I contacted Ms. Manole via email a few items to ask questions. She responded quickly and thoroughly every time.Due to her help, we knew that we would have a pleasant stay. She even offered to help us find a place to receive a COVID test prior to our return trip to the US (3 days after our return the requirement was dropped). The front desk staff was helpful at all times and they were always willing to call for a taxi for us and to answer additional questions. We ate breakfast there on three days and enjoyed the offerings. Our room was spacious and comfortable. The cleaning staff were friendly and did a great job. Joggers: ask the front desk staff for directions to the park where you can run around a lake. Nearby restaurant: if you want to try a restaurant within walking distance outside of the hotel, try the IL Capo. Bucharest taxis: Eight different people in Bucharest warned us about being over- charged by these taxis. We took six trips and found that we were overcharged by two of them. For example, we took a taxi from the hotel to a museum and we were charged 60 RON. The taxi on our return trip charged us 28 RON. We took the same route each time. We probably should have asked for an estimate for the first trip in advance. A special thank you to Ms. Manole for her kindness.