I stayed for 3 days and 2 nights, and unfortunately my experience was far below expectations. The room was poorly maintained: two of the four USB outlets were not working, the wall light behind the bed did not function, the shower valve plate was loose, and the wall near the desk was scratched and damaged by the chair. Housekeeping did not service the bed daily. Breakfast service was also disappointing. On Sunday, the selection consisted only of plain eggs and white bread—no bagels, wheat bread, English muffins, fruit, yogurt, or other standard items. The juice came from a machine of very low quality, and everything was served on paper plates. On Monday, the situation worsened: no eggs were offered, the juice machine was shut down, and staff responded rudely when I inquired. At one point, the kitchen lights were even turned off while I was there, which made the experience very unpleasant. Given these issues, the value was extremely poor. The hotel charges close to $90 per night but provides a level of service and quality that would only justify $20–25. It was clear to me that customer satisfaction is not a priority here.
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