on my first night at the hotel, I came back after midnight to find people were asleep on the floor in front of reception, smoking cigarettes and drinking indoors with food openly on the floor and strewn about in the reception office with no hotel employees present.
My rooms lock was broken then they put me in another room and the ac was broken and not working. they gave me a fan.
I tried to get out of my reservation and move to another hotel but they asked me to call ******* to manage this since I had booked via their service. ******* said they would handle it and when I checked in for my next room which was a suite there was no air conditioning either in that unit. ******* told me that everything would be okay and that they would help me through the experience but they lied and I had to sleep on a couch in a friend's suite which had air conditioning the entire stay.
******* did not help me resolve the situation. I paid for a luxury suite that I did not use and I would not recommend either using ******* or Stories hotel as an option in Budapest. There are plenty of options out there so spend your money wisely with another booking service and another hotel.
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