阿卡迪亞布達佩斯酒店

阿卡迪亞布達佩斯酒店的評價

阿卡迪亞布達佩斯酒店

Madách tér 4, 第七區-伊麗莎白城, 1075 布達佩斯, 佩斯州, 匈牙利查看酒店詳情
阿卡迪亞布達佩斯酒店
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阿卡迪亞布達佩斯酒店 的真實住客評語

6.8/10
41則評價
真實評價
位置6.8
設施6.8
服務6.8
衛生程度6.8
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所有評價(41)
正面評價(19)
附有相片或影片之評價(2)
負評(22)
Yi ren Lee
入住日期 2022年12月
獨自旅遊
6則評價
10/10
傑出
發佈於 2023年1月27日
Amazing hotel room at a extremely convenient location close to bars and attractions.
翻譯
入住日期 2024年1月
其他
4.0/10
發佈於 2024年2月29日
Boedapest is een prachtige stad en de Hongaren zijn misschien niet heel uitbundig maar wel altijd zeer vriendelijk en correct. Wij hebben genoten van de gastvrijheid van de mensen in Boedapest. Helaas is het personeel van het Arcadia-hotel daar een negatieve uitzondering op. Toen wij aangaven dat het niet okay is om iemand een kamer te verhuren die recht boven de plaatselijke kroeg zit, lachte de manager ons uit dat wij hier over klaagden. Voor alle duidelijkheid; de kamer zit recht boven het terras en de kamer heeft grote ramen met enkelglas. Iemand schreef hier "ze hadden mijn bed net zo goed op het terras kunnen zetten". Nou, dat klopt wel. Bijzonder ook wel; toen de manager hoorde dat wij een klacht hadden wist hij meteen dat het om dit kamernummer ging. Zij weten heel goed, dat die kamer niet okay is. Zij hadden ons bij het inchecken in ieder geval de keuze moeten geven en moeten aangeven dat deze kamer zich recht boven het drukke en lawaaierige terras bevindt. Je hebt ongeveer 4 uurtjes per nacht de tijd om redelijk rustig te slapen. Vloerbedekking op de kamer is smoezelig. Badkamer en bed gelukkig wel redelijk schoon. Ontbijt wel okay, zeker niet bijzonder. Voor een 4-sterrenhotel zou je meer mogen verwachten. Was alles slecht? Dat niet. De ligging van het hotel is fijn. Je kunt van daaruit gemakkelijk de stad in lopen. Zouden wij hier nog een keer boeken? ZEKER NIET!
翻譯
入住日期 2024年1月
家庭旅遊
2.0/10
發佈於 2024年2月29日
Impossível dormir Barulho de bebedeiras toda a noite com uns 5 bares e esplanadas com milhares de pessoas. De manhã cedo barulho infernal de buzinas e obras de construção Colchão da cama sujo e com molas partidas. Esquecem repor toalhas, e papel higiénico. Deixaram piaçaba esquecida no interior da sanita. Há quartos que nem 1 estrela merecem com falsas janelas em acrílico. A higiene ao pequeno almoço é outra miséria. Qualidade e variedade muito fracas Os empregados transportam copos encostados ao corpo e limpam as mãos à parte de trás das calças. Empregada sentada a ver o telemóvel sem dar atenção aos clientes. Em Budapeste fuja desta espelunca. Reclamei e a relações públicas prometeu-me um up grade numa próxima ahahah. Julgam que os clientes sao estupidos. Experiência terrível nós dois quartos que marcamos Nunca mais para mim. Nem que me pagassem
翻譯
入住日期 2023年11月
其他
2.0/10
發佈於 2023年12月12日
Arriviamo in taxi all'Arcadia Hotel dall'aeroporto e troviamo un soggetto in reception (che, tra l'altro, non biascicava una sola parola di inglese se non.... sorry) che ci dice della chiusura dell'hotel fino a data da destinarsi. Avevamo prenotato in ottobre. Nessun avvertimento (e dire che oggigiorno di mezzi per avvertire ce ne sono parecchi). Complimenti Arcadia ed addio per sempre! Saluti. Thedeerhunter
翻譯
入住日期 2023年9月
與好友旅遊
10/10
傑出
發佈於 2023年10月3日
在布達佩斯阿卡迪亞酒店的美好體驗。工作人員非常友好,酒店位置優越,前往餐廳、酒吧和景點都很方便。房間很大而且乾淨。非常感謝巴森加布拉 (Basem Gabra),他讓我們的住宿變得格外特別。一定會回來的。
原文由 Google 翻譯
入住日期 2023年7月
其他
8.0/10
很好
發佈於 2023年8月19日
飯店的位置非常完美,您可以步行遊覽這座城市,但地鐵和巴士站都在附近。工作人員專業、樂於助人。唯一的缺點是四樓的房間有地毯,房間的清潔度還有很多不足之處。價格與提供的服務相符。早餐室很溫馨,環境也很好管理者。
原文由 Google 翻譯
入住日期 2023年6月
其他
4.0/10
發佈於 2023年7月31日
好的工作人員。房間很糟糕,淋浴水壓很低,而且沒有修好,因為這對酒店來說是正常的。水槽是向下傾斜的,放東西很麻煩。早餐有很好的工作人員只是沒有很好的食物選擇。位置不錯。
原文由 Google 翻譯
來自住宿之回應: 親愛的客人, 感謝您對我們的住宿進行評價。客人的舒適度對我們來說極為重要,因此得知您在某些方面不滿意,我們深表遺憾。我們一定會更深刻地看待這個水壓問題。在匈牙利,正常水壓通常在 40 至 60 PSI 之間,但有些人喜歡壓力更大的水壓。對於造成您的不便,請接受我們誠摯的歉意。關於浴室的實施問題和自助早餐的食物選擇,請放心,您的批評意見將在我們的開發過程中被採納。儘管如此,還是感謝您對我們優越的地理位置和友善的餐飲員工的認可。我們希望您能給我們第二次機會來扭轉您的體驗,我們的團隊將始終熱情地款待您。非常感謝,Roberta Hollósi - 客戶關係經理
入住日期 2023年6月
其他
2.0/10
發佈於 2023年7月16日
Attention the amount blocked on the card is not returned after balance. I've been waiting for about a year still they haven't refunded me with everything I paid for the entire stay upon arrival. There is no authority that defends consumers what a world of ......
翻譯
來自住宿之回應: Dear Mr Fregato, We were very sorry to hear about the inconveniences caused to you one year ago. I am sure there must have been a misunderstanding somewhere, because a pre-authorization is a temporary hold on a customer's credit card that typically lasts around 7 days, Therefore, we kindly ask you to provide us with more information, in order that we can make further investigation in your case and contact our bank if needed. Best Wishes, Roberta Hollósi - Guest Relations Manager
入住日期 2023年7月
其他
8.0/10
很好
發佈於 2023年8月18日
Hotel carino,personale molto gentile,colazione ricca e abbondante,camera spaziosa climatizzata,unica pecca la scarsa pulizia,ho dovuto togliere la polvere dalla spalliera del letto e dalla macchina del caffè ,
翻譯
入住日期 2023年1月
家庭旅遊
4.0/10
發佈於 2023年2月9日
Шумные номера, второй день не высыпаемся, вентиляция гудит без остановки в65 ДЦБ+пожарная система ( трубы под давлением с водой ) шумят ужас . Не в одном номер не работает полотенце сушитель, они с них слили воду чтобы их не включали ((((((
翻譯
入住日期 2023年1月
情侶
10/10
傑出
發佈於 2023年2月9日
Отдыхали в конце января и в начале февраля. Отель в центре, автобус с аэропорта останавливается в 100 метрах. Удобное расположение , администратор вежливый, говорит на русском. Номер просторный , тёплый, но мало света , только светильники. А так все хорошо, завтраки не брали и поэтому ничего не могу сказать. В номере есть холодильник , сейф и фен. Полотенца меняют каждый день)
翻譯
416jcf
入住日期 2023年3月
商務旅客
10/10
傑出
發佈於 2023年4月4日
Hôtel et chambre confortables. L'équipe est agréable et bienveillante, ils n'hésitent pas à vous aider. Le petit déjeuner sous forme de buffet est complet. La localisation est le gros point fort de l'hôtel, tout est à proximité !
翻譯
來自住宿之回應: Dear Guests, First and foremost, allow us to express our sincere gratefulness for choosing our Arcadia Hotel Budapest recently, and for sharing your review with our team and fellow travelers. We are absolutely thrilled that you deemed our hotel comfortable. Also, we could not be happier with the fact that you pointed out such high satisfaction regarding our outstanding location, we also think our hotel is being settled in a wonderful area. Furthermore, it is amazing that you were fulfilled with the delicious breakfast we serve. We hope you will visit us again for another pleasant experience, our team will always greet you with warm hospitality! Yours sincerely, Roberta Hollósi - Guest Relations Manager
入住日期 2024年2月
其他
2.0/10
發佈於 2024年3月1日
I checked in on the evening of Monday 30.10.23, and in addition to the £321.48 I paid via *******, I also paid the additional City Tax of £12.90. I was then upsold a room upgrade for €40 on the promise that it was a far superior room that was also in a quiet area of the hotel. I was awoken at 06:30 by the lift (which our room was located next to), specifically the very loud lift music. This was something I was intending to raise with the front desk, but as it turns out, I never got the chance. As I was awake, I attempted to have a shower, but this unfortunately didn’t work. Another issue I was going to raise. At 09:30 I was called from reception to say that the hotel was being evacuated, and to come down no later than 11:00. After packing our belongings we went to reception for 10:30. At this point, we were told to leave the hotel and come back at 11:00. Reception weren’t 100% sure whether we would be allowed to continue our stay or not. I complied and returned, only to be informed that we wouldn’t be able to stay for the rest of our booking. We were told to wait for further news. We had plans for the day, but unfortunately they were postponed and we effectively were losing a day of our holiday. At 13:30 we were told that a taxi was taking us to Estilo Fashion Hotel. Having looked at the hotel, location etc, I explained that I wasn’t happy. We chose ARCadia due to its location, room size, facilities etc. Estilo was far away from our chosen location, and with our 4 year old daughter with us, she would struggle to walk. As a result, we would be left with the expense of public transport. Another issue was the very small rooms, not ideal for three people. Another factor was the lack of a bath, only a shower. My daughter refuses to use a shower, she’s frightened of them. A big selling point of the ARCadia was the large children’s bed and the bath for my daughter. I asked reception whether we could be moved to another hotel instead, but they refused. At this point I requested a refund. My preference was now to be refunded my money and book another hotel of my choosing. Again, reception refused. They said my only option was to contact *******. With our taxi waiting outside, and nowhere else to go, we were transferred to Estilo. Upon entering the room we could see it wasn’t suitable and we contacted ******* via Live Chat to request a refund so that we could book another hotel. The ******* agent told me that ARCadia were responsible for authorising the refund, and that she would need to speak to them - completely contradicting what the reception staff had told me. It turned out that ******* were unable to contact ARCadia after several days so a refund wouldn’t be possible. I have personally attempted to contact ARCadia since the event to request a refund, but have been unable to speak to anyone. I toyed with the idea of booking another hotel and leaving Estilo, but with no guarantees that I would receive my refund, I couldn’t risk potentially paying
翻譯
來自住宿之回應: Dear Mr Jay L. Thank you very much for taking your valuable time to send us your feedback! We truly regret that we had to close ARCadia Hotel Budapest due to a serious technical error, but we really tried to do our best to find suitable accommodation for all of our guests who were staying in our hotel at that time. Please accept our sincere apologies for the inconveniences caused to you and jkindly ask you to contact our Sales Department about your claim for a possible refund. Yours sincerely, Roberta Hollósi - Guest Relations Manager
入住日期 2024年2月
其他
2.0/10
發佈於 2024年3月1日
one of the worst places we have slept in. Everything was old and dirty and smelly and noisy. we were severely mislead by the pictures presented while booking. Extremely expensive for what they offered. we payed 440 euro for 2 rooms 2 nights and left with a bad experience, and a sore back. Nothing to do with other 4 stars hotels we visited. this should be much much lower.
翻譯
來自住宿之回應: Dear Guests, Thank you for taking your valuable time to review your stay with us. The comfort of our guests is extremely important to us, so we were very sorry to read your complaint. We wish you would have shared your dissatisfaction with us during your stay so we could have found an appropriate solution to your concerns. In problematic cases - even if it’s unjustified -, we recommend room change for the guests (upon availability), so they can have a flawless stay and a relaxing holiday for the rest of their stay. Please accept our sincere apologies for the inconveniences caused to you! Please note that we are working extraordinarily hard to be able to make the necessary improvements and to maintain the high standard of the hotel and hopefully we can offer you an improved experience in the future. With much appreciation, Roberta Hollósi - Guest Relations Manager
入住日期 2023年11月
其他
4.0/10
發佈於 2023年12月12日
I stayed at the Arcadia hotel for 3 nights and definitely feel it has its pros and cons. In terms of pros, the location in terms of site seeing and facilities is superb. We walked to all the sight seeing spots and felt the location of the hotel was very central for what we wanted to see. Upon arrival, the lady on reception was very friendly and helpful. This was the only member of staff who we felt was friendly and helpful. In terms of cons, unfortunately we thought there was a few. Our biggest issue was the outside noise. If you are a light sleeper then this hotel isn’t for you. We was in room 007 which is located right above the restaurants outside. As soon as it hits 7pm, all you can hear is the outside noise and hustle and bustle of the street up until 2am/3am. We could even hear people’s full conversations from people who were standing on the street directly below us. We then was woken up at 7am due to what sounded like bin trucks going down the road in the morning. I appreciate that this cannot be helped and you are going to hear a little noise, however this was ridiculous. I’d suggest thicker windows or something to block/reduce some of the noise. Having read other reviews, this seems to be an issue on all floors. Not only can you hear the outside noise, if people use the lift and come into the corridor inside the hotel, you can hear all of this too. Noise seems to echo. Another issue we felt was the shower. The shower head was coming off the wall. It felt very flimsy and if it was going to come away from the wall. The shower head wouldn’t stay still so would constantly end up pointing towards the left meaning the floor would get covered in water and you’d have to move it back so it was pointing into the bath tub, this didn’t help the fact it was very flimsy. Lastly, we paid for a superior double room. The room was spacious however, the bed was 2 single beds pushed together with a sheet over the top. We didn’t mind this, the beds were comfy so this wasn’t an issue. However, it wasn’t one double duvet cover, it was 2 single (I’d go further and say small single duvet covers) which isn’t ideal. Why not just have one double duvet? Overall, I’d give this hotel a 2 star. The location is central and ideal for sightseeing however, we felt there was just one too many faults.
翻譯