My husband & I, plus sister and brother -in law, stayed at this Hotel for 4 nights, as a part of a 70th birthday holiday treat for my husband. The rooms are stylish & well designed and the hotel is in an excellent location in the old part of Buda close to the tourist sites. However, it is expensive and it was disappointing only to be offered a continental breakfast when our 3rd floor Atelier room cost approx. 400 Euros a night (be aware that there is no lift). Eggs or fruit for breakfast are an extra cost and coffee capsules are changed at 1 Euros each, once you have used the first free capsule per person. We would have reluctantly swallowed the expense if the service and housekeeping was better. The 1st day we had limited housekeeping service for both rooms but after that on the 2nd, 3rd & 4th mornings only the toilet bins were emptied. Beds were not made, glasses/cups were not changed, coffee capsules not provided & nothing was cleaned. The hotel was not full and staff were not busy, so there was no excuse for the poor service. We mentioned this to staff on more than one occasion but they were frankly not interested. We got smirks and exchanges in Hungarian from Zander, the restaurant manager with other staff, who took no responsibility in the absence of a Hotel Manager, who was uncontactable. This was even more disappointing, as staff were aware it was my husband’s 70th birthday on the last day but did not acknowledge it or make any effort to make it feel special. It was completely ignored. Eventually, in desperation my sister visited the Hotel’s sister restaurant (21 Restaurant) along the street to ask for their help. Suddenly, the message got through to staff & we were brought clean glasses, cups, capsules and offered an apology, plus a bottle of champagne. What was obvious was that it was only when other staff from the vast Zsidai empire in Budapest were involved did anything happen. On the last morning the Attila, the Hotel manager was back on duty and did apologise and referred to his boss, who offered a small discount off our meals & drinks extras bill. Sadly, the hotel had already taken payment for the rooms before we arrived, so we had limited options. In summary, save your money and go somewhere where they look after visitors and offer far better value for money. This was supposed to be a special treat to celebrate a big birthday and it was marred by disappointment.
翻譯