ANA InterContinental Beppu Resort & Spa(ANA洲際®別府度假村&Spa)將為您提供遠離繁忙日常生活的休養生息之地。在這裏,您可以身心全面地感受日式温泉文化和國際級體驗獨有的結合。引領潮流的餐廳和酒吧為您提供的美味佳餚會讓您對這一次的旅途念念不忘。寬敞的客房與套房將帶領您沉侵在度假村的奢華美景之中。無邊際泳池,温泉和Spa的水療將為您在休閑之餘全方位的舒緩身心。
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Overall, I felt the hotel was very nicely done with great local touches while still keeping an international atmosphere. I also wanted to point out the great flexibility of the hotel, allowing me to change my meal reservations from 3 dinners at Elements (I was on a package deal) to one at Elements and combining the remaining two meals at Elements to a dinner at Atelier. This allowed me to not have to dine at the same restaurant as well as opening up a slot for me to explore a local restaurant. However, there were two things that I'd like to point out that the hotel can improve upon. The first is the staffing at the club lounge (and in general) is not enough. There were many moments where I was left to wait, to the point where using standard facilities (like the check-in counter, or breakfast at Elements) would have been a more positive experience. Breakfast on 12/21 was where the understaffing really showed, where it took over an hour to complete breakfast; many guests left in the middle of their meal since service was horribly slow. However, the second point us what I would really want the hotel to work on - CoVID countermeasures. Largely, two things I'd like to point out. (1) Temperature screening us inconsistent. I was checked when I first arrived, but never anytime afterwards (or should I say, the thermometer station was unmanned). (2) During my meal at Atelier, my wife and I noticed that the staff (He was Italian, I think his name is Marco?) preparing the dishes (in the open kitchen) prepping a sauce, tasting it with the same spoon which was quickly rinsed it under the faucet and returned into the mixing bowl. I pointed this out to one of the servers (Japanese male, responsible for serving and explaining the dishes). This is where I felt the hotel can improve on - in detail, three things. (i) The Japanese server proceeded to quietly scold the staff in front of me, I felt that was not a great experience both for myself and the staff. (ii) Nothing was cleared. After the scolding (and then the staff responding back that he did not put the spoon back in) none of the utensils were changed and no follow up. I guess there is no trust in what a customer points out. And finally (iii) I felt that this is at the fault of the hotel for not putting in proper operation guidelines.A person putting together a meal will need to taste it, to make sure it's good. If the hotel were to put in operational guidelines to ensure tasting can be done while still making it very obvious that it is hygienic, I would not have to be writing this email. Needless to say, our dinner experience was ruined that night. I actually shared the above comment with IHG Guest Relations (on 25 Dec), which the agent was extremely prompt on getting back to me and assured that I would get a response back from the hotel about it within 48 hours. Unfortunately, the hotel never contacted me. I then asked guest relations again (on 5 Jan) to follow up with th
若想要遊覽別府,燈之宿 燈月將會是一個不錯的的住宿之選。從酒店出發,至JR別府大學站僅有3km遠。附近很多景點,包括鬼石坊主地獄、別府地獄和白池地獄都離酒店不遠。酒店坐落於別府海浜砂湯邊,附近還有很多景點包括十文字原展望台和Murata Timehills Beppu Bay Service Area (Lover's Sanctuary)。在酒吧點上一杯消除一天的疲勞,對於旅客來説是一個不錯的休閑選擇。如果您喜歡安靜的用餐,酒店可以提供房間送餐服務。酒店設有卓越的休閑遊憩設施,比如按摩室。24小時開放的前台服務可為您隨時提供訊息,以幫助您探索這個魅力之都。