The grinch works here!
I was sent an email asking to give a review so here it is. We made reservations for this hotel (two rooms) the night before and in anticipation of our long road trip from Ohio to Florida. While on the trip, one of our children became very ill. We decided we either needed to stop straightaway (we were still three hours from the hotel), or simply power through to home. I called the hotel to see if I could cancel given the circumstances, as no one wants to be sick at a hotel, and no one wants to be around germs or hear other people and other rooms being sick. We were told that their cancellation policy was that they cannot refund us for either room. They were firm and under no uncertain terms we would be charged for both rooms. After much discussion, we decided to do the right thing and simply go home and pay for the unused rooms. We felt it would be wrong to expose all these unnecessary people (other guests, cleaning staff, etc) to the sickness…so we did the right thing even though we lost money. I can only hope that the manager one day receives the same type of empathy and grace that we received from her. Given the holiday season is upon us, I’m pretty certain the Grinch works at this Holiday Inn.
翻譯
