I don’t usually leave written reviews, but I booked CM Apartelle online with my partner and her sister, and the experience was pretty disappointing. We arrived a bit early, not to check in yet, but just to leave our bags before heading out for lunch. Check-in time is at 2 PM, which was fine with us — we didn’t mind waiting if the room wasn’t ready, since we weren’t planning to stay yet. Still, the staff didn’t feel welcoming at all, and instead of giving us the rooms we reserved, they placed us in what they called their “extension.”
The staff did apologize, but the bigger concern was how unprofessional the whole process felt. They seemed more like they were just at home than running a business. We were asked to walk over to their extension building — which was okay since it wasn’t far — but once we got there, one of the staff started complaining right in front of us, saying we should’ve been placed in the original building since there were still vacant rooms. She was even cussing while saying it, and whether she was shouting or that’s just how she normally speaks, she came across very loud. On top of that, I'm sure they cleaned the room and had it ready for us but the beddings had a bit of a smell, which is unpleasant.
Overall, the only positive thing I can say about this place is that it’s close to the airport. The staff themselves aren’t bad, but internal issues should be handled privately — not in front of guests.
翻譯
