斯諾布奢華套房酒店(Snob Luxury Suite)

Déception. Les photos datent, la chambre réservée montrait d'importantes fissures sur les murs. Les fenêtres ne ferment pas ou avec beaucoup de difficultés. Nous avons dû faire appel au responsable pour qu'il vienne fermer la fenêtre de la chambre sur donne sur un axe extrêmement bruyant. Du double vitrage serait un minimum car, contrairement à ce qui est écrit, les chambres ne sont pas insonorisées. Nous avions réservé trois nuits et le ménage quotidien annoncé n'a pas eu lieu. La personne de l'entretien est juste passée pour déposer des bouchons d'oreilles... Il n'y avait pas non plus d'eau minérale, comme indiqué. En revanche, il y avait du café ce qui m'a été très agréable. L'hébergement certes n'est pas très cher mais il me semble qu' on peut, au minimum, exiger des fenêtres qui ferment lorsque l'on est sur un axe aussi passant, et ceci quelque soit le prix demandé.

This accommodation is a massive scam! Avoid at all costs. I had booked a room with Snob Luxury Suite between 3-9 July 2023 as I was travelling to Cagliari for work (I was supposed to attend the Egos conference and the pre-colloquium activities at the University of Cagliari). In the confirmation e-mail, guests were requested to contact the owners 72 hours prior to arrival in order to arrange a meeting for check-in, which is an important detail given that there is no reception or designated place to pick up the keys. I sent an e-mail to the provided e-mail address on the 26th of June at 13:52 asking about the check-in, and whether the owners could accommodate my late arrival (in the confirmation e-mail it said that check-in could not be done after 21:00, but it was likely that my plane would arrive later). They did not respond to this e-mail. I sent a text message to the provided phone number on the 27th of June with the same message. They did not respond to that either. Given that it appears absolutely absurd to travel abroad without somewhere to stay, I was forced to find a new place to stay. Given that it is peak summer season in July, and the conference was taking place that week, it was very hard to find other solutions. On the date of my arrival (3rd of July), they responded to my original e-mail at 18:37 while I was on the plane, sternly informing me that they were closing at 21:00 - also without answering the original question about late arrivals. Lo and behold, I arrived to Cagliari after 21:00. I managed to find two available nights at two other hotels for the first two nights, but I then had to cut my visit short due to the difficulty of finding available hotels for the rest of the week. Above and beyond this issue, the hosts requested a deposit of 499 euro above and beyond the cost of the room (note that in other reviews of this place, on e.g., Booking, that the owners have been very slow in repaying this deposit), which was 10 327 sek (about 1000 euro) for six nights. Note that it was not possible to cancel the booking at any time, since it would result in a charge of the total cost of the stay. Ultimately, Luca and Alessandro (who I assume run the place) took my money and ran with it. I honestly and wholeheartedly urge anyone planning to visit Cagliari to stay away from this place, unless you want to experience fraud in its purest form.