開恩茲Cairns Magistrates Court附近酒店

Be very wary staying here. Not only did they muck our booking up for wrong month , but decided to take money from our credit card and when disputed with the bank they blatantly lied saying I received keys and was there and stayed. They stated the booking was for 2 adults and 2 children which it never was. They also had my name wrong. The manager would not return our phone calls and got to the point where they wouldn’t answer the phone at all. We fought this to the end and eventually won but I have to wonder how many other people this has happened to . Very dodgy

Service upon arrival was great, and stayed that way from all staff the 4 nights we stayed here. 3 of us stayed in a 2 bedroom self contained apartment. Well appointed, tidy and clean. Large shower and bathroom. only gripe was water pressure and temperature, both fluctuated considerably, but liveable! Scones every morning. Very good value for money, will stay again

房間設施很齊全，乾淨衞生，酒店環境很不錯，工作人員熱情服務態度很好，周圍超市便利。建議酒店能加裝電梯和加強網絡信號，其他都很好。 The room facilities are very complete, clean and hygienic, the hotel environment is very good, the staff is very friendly and the supermarket is convenient around. It is recommended that the hotel can install an elevator and strengthen the network signal, other are very good.

我們是一家人,有3和7個孩子。我們預訂了三人間,但得到了一個四人房,這很好。這是熱浪,但空調超級冷。房間和公共區域乾淨,誘人。游泳池是一次擺脫熱氣的絕佳機會。很容易走進城鎮,凱恩斯中心購物中心就在馬路對面。我需要自己再次來,並將再次在這裏預訂。

我們回家前一晚住在Edge Hill Tavern,因爲離機場不遠。我們提前2小時到達,工作人員一點也不打擾。他們立即把我們入住了房間。在關鍵系統上有一些掙扎,他們立即在酒吧給我們免費飲料,這非常非常好,很有禮貌。當我們的航班在晚上離開時,我們要求延遲退房,這根本不是問題!我們對員工印象深刻,非常友好。房間非常完美。您有一個很好的工作交流,有Netflix的大電視,牀非常舒適,浴室也很好,很乾淨。我們住得很開心,因爲我們受到如此好的待遇!我們真的會推薦這家酒店!

沒有早餐，房間很大很乾凈，可以住4個人，一張大牀2張小牀，牀很舒服，房間裏還可以做飯，廚具很全。地理位置優越，離超市和海邊很近很方便，房東老太太人很好很熱情。下次再來凱恩斯還住這裏。哦，忘記說了，貓咪好可愛哦！

Nice large clean room, plenty of tea, coffee etc. provided. Staff very helpful and nothing was too much trouble. Raintrees Shopping centre across the road where busses leave for the city every few minutes, there was even a covered waiting area just outside the resort for tour pick ups. I definitely recommend Palm Royale.

When I got there the room smelt of mould. I was told that was the smell of the cleaning products, but I am not stupid so I insisted they change the room. They did, but it was infested with ants. They were in the sink area, on the counter, in the bathroom, and around the toilet bowl. They even got into the wardrobe. I spoke to reception about it and all I got was a ”there is nothing we can do for you”. They sent someone after 2 days (as I had to wait since it was Sunday as if I hadn't paid for the weekend!) and he also said there was nothing he could do. I complained to booking.com and they told them they had upgraded me - BIG FAT LIE. Very quick to send me messages to leave reviews (here you have it!) but not to resolve issues. There was also an electrical fault that destroyed two expensive universal adapters. The hotel did nothing to compensate for this. Again ”there is nothing we can do for you” is what I got. I lost a day's pay as I could not work without a power supply, had to purchase new adapters the following day, and all they could say is ”there is nothing we can do for you”. What kind of hotel doesn't have adapters? The AC unit was exposed, the door was tricky to lock/unlock (the receptionist had to show me how to lock the door), and there is no one available at night in case something goes wrong. Lastly, the listing says daily cleaning but this is not true. You are only allowed to ask for it once in the middle of your stay and you need to request this. I did and she barely cleaned anything, just a quick vacuum and change of sheets and some towels (not all). My sincere advice as a world traveller: STAY AWAY FROM HOTEL TROPIQ. Their customer service is ZERO. Quick to take credit card details but then refuse to take responsibility for anything that goes wrong within the service. You just have to accept a ”there is nothing we can do for you”. This is the worst hotel I have ever stayed at and I wouldn't even recommend it to my worst enemy!

#房間小# #衛生差# #位置偏# 酒店晚上七點工作人員就下班了，整個酒店沒有一個工作人員。第一天到酒店時已經七點過了，一直聯繫不到人，攜程的電話打過去就是我們麪前的前台，沒有人在。後來嘗試了各種方法才聯繫上。 前台給人大媽態度很好，幫我們訂了第三天早上七點過的出租去機場。 房間比較小，感覺不是很舒服。一共定了三個房間，其中有兩個沒有被子衹有被套，晚上很冷。 位置很偏，在凱恩斯本來就不大，但是要想找到稍微看得過去的餐食和超市，要走很久。 早餐一般，七點準時開，衹有果醬抹麵包和飲料和麥片。

酒店整體不錯，checkin 時會有cookies，每人每天可以到vine room飲一杯酒或者果汁，床舒服，每人有4個枕頭。但個人覺得house keeping時間有些太早，大概9:30-10:00就會有人敲門，另外床單會有黑色短毛，不知是否洗衣機或者什麼機器掉毛，還是上一手的頭髮。 酒店地理位置好，近Aquarium，行路5分鐘到night market，但如要到Woolworth就要行15分鐘，一條直路，不用google map搵點行，20分鐘到Terminal。