Arrived late afternoon Book in OK
Unit described as sparking clean IT was not
Found room intially Ok returned to room then notice the floor thoughout the unit was dirty and sticky ended up wearing shoes in the rooms
Bath and face towels were gray and smelt (lucky had washine machine and tumble dry so washed them) also washed the tee towel witch smelt of sick
Killed 4 cockcroaches over the time the sofa was dirty and lifted the custions chasing a cockroach found the sofa very dirty covered in mess
Toilet was leaking water into bowl constantly
Sink was cracked
Lamp shades and artifical flowers covered in dust
No oven as in description
out early the following day and late back reception was closed
The swimming pool was very dirty and un inviting
Marks on the walls states refubished in 2024 no chance
來自住宿之回應: Hi, Thank you for taking the time to leave us a review. It's so pleasing that you enjoyed your stay with us. It's so pleasing that you enjoyed your stay with us. We look forward to accommodating you again in the near future. Thank you. Kind Regards, 201 Lake Street
訪客
入住日期 2024年2月
家庭旅遊
8.0/10
很好
發佈於 2024年2月29日
Nice little apartment complex set A couple of blocks back from the start of the esplanade. If you don’t mind walking to the esplanade and restaurants and are looking for something that suits a family and budget, then this is the place. About 15-20 minutes from the ***** of restaurants and pubs, add on another 5-10 for the marina where all the tours depart from. Service was great and very friendly. We had a 2 BR interconnecting apartment, which suited our family of 4 really well. The kids utilised the pool most days, although the design of it, with only one lap lane of any depth made it difficult for them to play in. On arrival the apartment had been cleaned, but we still found an old pair of bathers and empty beer can inside…we saw the amusement in this, but probably stops me giving it a 5 rating. Location is on a roundabout, which was okay most of the time, but can get a little busy some mornings at peak hour. Overall we enjoyed our stay here and would recommend it to other families too.
翻譯
來自住宿之回應: Hi, Thank you for taking the time to leave us a review. It's so pleasing that you enjoyed your stay with us. We apologies for the bathers and beer can found within your apartment on arrival. We will ensure cleaners are more vigilant. Thank you, we hope to accommodate you again. Kind Regards, 201 Lake Street
Esteban N
入住日期 2023年8月
情侶
2.0/10
發佈於 2023年9月10日
Stay away!!! Overall, it’s the two worst things for any accommodation: 1) an old and terrible mattress where you wake up with a sore back, and 2) a dirty environment where you can find cockroaches and ants, and loud noises! We stayed in apartment 4 for three nights. Never again. The bed is extremely uncomfortable and I woke up with a sore back for the first time in my life. We didn’t notice this at first, but the queen bed is actually two twin beds joined together. One of the two mattresses is indented and sinks in as soon as you law down, so it’s very hard and uncomfortable. The pillows are also old and flattened out, with a huge indentation. There’s screaming kids in the pool, when we’re trying to go to bed. I had to step outside and ask the parents to please keep it down and i understand the pool closes at 10, but the room is not soundproof and we can hear everything in the hallway, including the activity in the pool, the recycling bins being used, and suitcases rolling on the floor. Also, the internet is terribly slow and I’m not even able to post a picture or have a proper call with my family. But all that is very small compared to what happened this morning. When we woke up to catch our tour, we were brushing our teeth in the bathroom and we saw a *big cockroach* on the bathroom floor. It was so horrible and absolutely not what we expected for a $500 stay. We’re now having to look at every single part of the floor where we step, where we put our bags, our toiletries, our food, our pillows, our faces, everywhere. It’s so so unpleasant. When I brought it up to Suzi, she apologized but said it’s common to see them in the tropics. While that might be true, I lived in the tropics for 16 years and not once did I see a cockroach inside. They live outside and only come inside when there’s filth and opportunity. A consistent fumigation schedule with synthetic chemicals or with organic deterrents would prevent them from coming into the apartments. And even simpler, how about getting a plastic ***** for beneath the front door? It would deter pests and also control the noise. Now, inside the shower there’s black mold everywhere: black mold on the walls, mold on the floor, mold on the caulking, mold near the shower drain, and mold on the grout. Mold doesn’t just appear overnight. It takes weeks or even months to create an environment. So it shows that the shower hasn’t been properly cleaned in who knows how much time. A simple scrub with Zep or lemon with sodium bicarbonate would get rid of this and prevent it through regular cleaning. The hair dryer was full of yuck, grime, and dirty. We decided not to use it, not only because of the filth, but also because it stunk whenever you turned it on. On our second morning, we found lots ants crawling on the kitchen table, the kitchen counters, and the coffee table in front of the couch. The lobby also had a very bizarre smell, at first I thought it was vinegar and that they used organic products for cleaning
翻譯
來自住宿之回應: Hi Esteban, Thank you for taking the time to provide feedback on your recent stay with us. We are disappointed to read that your stay did not meet your expectations. The bedding in this apartment is a king sized European zip bed, we are disappointed to read that you did not find it comfortable. We are currently working with the owner to update this apartment as required. If you would like to discuss this further, please reach out directly.
來自住宿之回應: 您好,Rob,感謝您花時間對 201 Lake Street 發表正面評價。我們很高興您住得愉快並且服務達到了高標準。我們期待很快再次見到您湖街 201 號
訪客
入住日期 2022年12月
其他
8.0/10
很好
發佈於 2023年1月31日
A well appointed apartment near the Esplanade and about 10 minutes walk into the Town Centre. Our apartment had every thing we needed, and the kitchen included serving dishes and platters, a dishwasher, oven, microwave and stove top. The apartment had everything we needed. The secure underground apartment was also appreciated. Would stay again and recommend for families.
翻譯
訪客
入住日期 2022年12月
情侶
4.0/10
發佈於 2023年1月31日
This is what you get when you build cheap and nasty, and don’t bother with maintenance. Apartments are only serviced after 7days, and the supplies (washing powder, dishwashing liquid, etc lasts only a couple of days - you will need to buy your own), and the coffee provided seems to have come over with the First Fleet. The drier makes enough noise to wake the dead, the washing machine leaks, the large plates don’t fit in the dishwasher, the DVD player doesn’t work, and the list goes on …. Paper-thin walls, plumbing that ‘knocks’ whenever people upstairs turn on a tap, a fridge that opens the wrong way, knobs and handles missing or broken, lousy water pressure, cleaners that leave dirty socks from previous guests behind curtains, a pool that looks like it is filled with dirty water (because the paint has turned brown), a patio door that has a sign saying ‘Do Not Lock sliding door fully when on the balcony - you may lock yourself out’ (obviously cheaper than actually fixing the door!). While relatively new, this place is quickly falling into disrepair due to shoddy workmanship in the first place, and a total lack of maintenance and a need for a thorough clean! This place provides the absolute bare minimum and is absolutely cheap and nasty. Clearly, something is wrong here. Either owners of these apartments are content to watch as their investment crumbles around them, or the Body Corporate simply are not doing their job. Either way, this place is far from a solid investment. With even basic maintenance and some regard for the needs of guests, this place could be so much better - sadly, it is not. While we love Cairns, we will give this place a miss on our next visit.
翻譯
訪客
入住日期 2023年6月
情侶
10/10
傑出
發佈於 2023年7月30日
This was our second visit. Can’t wait till next year. Our room was lovely, the facilities in it were spot on and the king size bed bed was super comfortable. The bathroom is huge with a shower and separate bath, if that’s your thing. The pool is huge and very well maintained. Free parking and the location was perfect. Suzi and her staff are very friendly and accommodating. This is a quiet and pleasant family style hotel. Thanks again Ted & Corinne
翻譯
來自住宿之回應: Hi Ted & Corinne, Thank you for your great review! We're so glad to hear you love staying with us and enjoy our atmosphere. We appreciate your comments and hope to see you again soon! Kind regards, 201 Lake Street
JCT1972
入住日期 2023年12月
與好友旅遊
8.0/10
很好
發佈於 2024年1月8日
Great place to stay. I had a large suite room with lovely bathroom with bath tub. Did find the mattress to be a bit firm for my liking. The location is a good 17 min walk to waterfront and can be a bit much if walking during hot months. Pool was lovely but could have done with a bit more greenery and sun umbrellas around the pool area. Overall parts looked a bit tired, but generally a tidy clean place to stay.
翻譯
來自住宿之回應: Hi, Thank you for your review, we're happy to hear you have enjoyed your time here. We have noted your feedback with our team. Kind regards, 201 Lake Street
kevincon3
入住日期 2023年12月
情侶
10/10
傑出
發佈於 2024年1月8日
A very well set up apartment, with a large, clean and comfortable room, which made our week here most enjoyable. The pool is large and a great asset on a hot day. Check in was quick and the staff always friendly & helpful. Restaurants and shops are within walking distance. Would highly recommend to anyone staying in Cairns.
翻譯
來自住宿之回應: Hi Kevin, Thank you for your great review! We're happy to hear you loved our apartments and location. We hope to see you again soon. Kind regards, 201 Lake Street
Helen C
入住日期 2023年9月
商務旅客
8.0/10
很好
發佈於 2023年10月7日
Friendly staff, nice apartments, central location. Clean. Fair bit of traffic noise and old noisy ducted air con but other than that pretty good. I would consider staying there again. Secure off street parking.
翻譯
來自住宿之回應: Hi Helen, Thank you for taking the time to provide a review on your recent stay with us. We are delighted to read that you enjoyed your stay with us, and our staff, apartment and location met your expectations. We hope you have the chance to visit again soon, 201 Lake Street
訪客
入住日期 2022年12月
情侶
10/10
傑出
發佈於 2023年1月31日
Just spent a week staying at 201 Lake St. We were 2 couples (4 adults) and stayed in a 2-bedroom apartment on the 4th level. The check-in process was straightforward and the staff were lovely/helpful/polite. The 2-bedroom apartment was basically a dual key apartment, which was essentially a full 1-bedroom apartment (with laundry/full kitchen), and an inter-connecting hotel-style room with a mini bar fridge/kitchenette. This actually suited us perfectly, as it allowed us some separation, but we were able to wedge the interconnecting door open so that we could move freely throughout. I wouldn't say it was immaculately clean, but I've definitely seen worse. The apartment had everything we needed. Shower pressure was adequate, beds were comfortable. I will note the bed was 2 mattresses pushed together, which we were initially unimpressed with, but to be honest we couldn't even notice when we went to bed, and found the mattress to be really comfortable. We absolutely loved the big balcony with the sliding louvres. It was lovely being able to sit out there and have breakfast of a morning. The unit was air conditioned, however the main section/first bedroom was ducted, and the adjoining apartment was a split system. The split system was EXTREMELY loud, even on the lowest setting, so we couldn't use it at night. We also found the location to be quite noisy (the apartment is above a busy intersection/roundabout) so we also couldn't leave the glass door open at night to allow airflow. Luckily there was a ceiling fan. The location is good, but it is about a 20 minute walk to the terminal were all the day trips/boats depart from. Overall we had a wonderful stay and would happily stay there again.
翻譯
訪客
入住日期 2022年12月
情侶
10/10
傑出
發佈於 2023年1月31日
Stayed at this hotel for 2 nights whilst visiting cairns and the islands. Staff were polite and check in and out was very simple. Room had everything we needed with bathroom being very spacious. Loved the comfy bed and our balcony felt very private. The pool area was small but really relaxing and clean. Could not fault any of our stay.