開羅Al- Masrawy附近平價酒店預訂

We went to celebrate our wedding anniversary here all the way from India and I wanted to plan a surprise dinner for my wife. I contacted them almost a month before to plan and set up and they assisted and went the extra mile to make the memory of that dinner special. Special thanks to Amina Mohamed, Aya Adel and Medhat. You guys are awesome and a big thank you😊!

我絕不會向我的朋友和家人推薦這家酒店,他們的管理很糟糕,沒有客戶服務。我來自加州,爲表弟婚禮來了一個禮拜,我訂了七晚雖然追逐使用Expedia的藍寶石,但一天晚上我的計劃改變了。我聯繫了酒店,看我是否能提前2晚退房,他們說您的預訂是通過Expedia預付的,我需要打電話給Them審批,我打電話給Expedia,由於時差,他們無法到達預訂部僅在上午8點至下午5點運營。然後被告知在酒店營業時間內回電,第二天我回電被Expedia告知他們可以提前退房,但他們需要聯繫酒店以獲得部分退款。我被擱置了,然後我被告知他們無法從酒店抓到任何人,他們會再試一次,然後一旦他們能夠聯繫到他們,他們會給我回電話。我要求前台員工在Expedia打電話給他們時請他們做出迴應,我直截了當地撒謊,並被告知這與酒店無關,因爲我通過他們付款後,這是Expedia的決定。第二天我打電話給Expedia回來發現酒店拒絕提前退房信用,我要求和馬槽說話,前台經理再次對我撒謊,這不取決於酒店,它取決於Expedia不知道我已經打電話給Expedia和客服代表正在看酒店備註的回覆,我遇到經理時,他發現我在揚聲器上有了Expedia,他讓我安靜下來,所以他再對我撒謊,告訴我他不需要什麼BSExpedia 聽到了,非常不專業的大騙子。

房間很好很滿意，如果需要趕飛機到機場客運大樓很方便 我們是半夜的飛機 所以預訂這裏 床是135的 2張 艾美老牌子值得信賴

The best hotel ever .its my second home and special thanks to marly she is always friendly and helpful also would like to thank Mahmoud from the butler team for his extraordinary service everything is on tip top

一家乾淨且位置優越的酒店。我們住的房間可以俯瞰金字塔。周圍吃飯的餐廳很少，但基本生活必需品可以在附近的加油站購買。您可以通過 TALABAT 應用程序訂餐。還有一個櫃檯可以買出租車和旅遊，但是價格貴。

設施：説是四星酒店 設施比較簡陋 但是地段很好 去博物館走路三分鐘 衞生：乾淨整潔 服務：前台服務差評，我們入住前來問了三次，也和攜程聯繫確認我們衹定了一間房，checkin當天不給我們入住 非要説我們定了兩間房，在前台足足站了40分鐘才給我們一個房間。而且毫無歉意。所以差評衹是給前台的！ 酒店自己搞錯了 而且就算我們是兩間房先開一間讓我們入住 隨後慢慢查不也是來得及嗎？非要讓客人站前台解釋40分鐘，這算有服務？！真的太差太差了。 環境：有游泳池 一個小健身房。

酒店離機場很近，而且有免費接送，打酒店電話接機。同樣的房間1人入住房價和2人入住不同，我沒注意，到店2個房間補了60美金，一定要看清楚再定。早餐很豐富，但是不適合中國胃。

We traveled to this place with our infant with the only expectation of getting a pyramids view and considering the heat, flexibility to be very close to the pyramids at Giza. The location is one of the best in the vicinity, and gives a direct view of the Sphinx. We were welcomed by warm staff (Duniya) and greeted to the terrace wherein the pyramids and the sphinx were lit at night. It was a dusty evening, but the overall atmosphere was great. The incident that has set this stay apart from the others was a personal episode. The next day we chose to visit the major locations of Cairo side like the NMEC and Khan-al-Khalili, and some shopping. En route, my wife lost her phone and we were extremely stressed out in the evening, with all her contacts and memories on the phone. This is the instance when the hospitality of the hotel came into picture. Nearly everyone on the reception staff was aware of the situation, and they started going out of their way to help her. Be it calling the taxi at night and asking (more like instructing) to do whatever it takes to find the phone, to go at each and every place in Cairo and Giza we had been. Language is a constraint, and at each and every instant we wanted a person of trust to translate Arabic to English for us, and in addition, to provide guidance. Ashour at the reception constantly kept calling on my phone to ask updates. They even arranged for a late breakfast for us. To cut the story, we did FIND the phone and there was a happy story in the end. I have to place emphasis on the fact, that Cairo and Egypt functions on a different set of principles that involves a lot of over selling. If we can separate that emotion, and trust on such people who are really willing to help (they still might want to sell you a package ;)), sets the experience apart. They even treated our young kid with a friendship band. The restaurant food quality could be improved, but please remember, first and foremost its a tourist place with a very high footfall. I would like to visit Cairo again, and without a beat stay at this place. Thanks Duniya and Ashour for us to make our stay a very memorable one.

Absolutely awful service. Shocking. Arrived at hotel @ 3.00am. Despite repeated requests for an early check in, I was made to wait ages while the receptionist said he would look into it. I sat waiting for ages. He did not respond. I went back to him. He said he couldn’t help me. Yet, I complied with their request & sent an email to the email address they provided. The hotel did not respond to the email so I assumed they had arranged an early check in. I asked to speak to the manager. He said he would call the manager. Waited more than an hour in the lobby while the receptionist made no effort to resolve the issue. Hotel looked highly disorganised. Stuffy smell. Worn out. Seems to be in a dodgy part of the city. Far cry from a 5 star hotel. Smell of cigarette smoke throughout the lobby, entrance etc. I should have paid heed to the negative reviews.