開羅之心酒店(New Cairo Heart Hotel)

Stayed in New Cairo Heart because our original booking fell through. We had a confirmed booking with Wassim Boutique but were told when we reached that there was no vacancy. The receptionist said she would arrange another hotel of similar quality at the same price for us. When we were taken to the new hotel, New Cairo Heart Hotel, they wanted to charge us the same rate as for Wassim Boutique. But this was twice the rate on ***********! Cairo Heart refused to allow us to use *********** to book rooms unless we paid 200 LE to Wassim Boutique. Seems like a scam involving the 2 hotels. The hotel room itself was ok for the price except the bathroom literally flooded after a taking shower. Half an inch of water pooled at the door. One of the receptionists there, Ahmed, was a decent,helpful person.

The actual rooms are nothing like the pictures. ie no bedside lamps, floor is cracked, curtains do not cover the windows fully and are very thin, bathroom is tiny and smelly, decor is old and desperately needs replacement. The lifts are unreliable, corridors and stairs are filthy. Also very noisy at it is on a busy street and the honking starts early and goes on to very late. All in all, not great.

None of the pics showed the room I was given. No balcony, 1 stained towel, no chair, the bathroom had mildew, the window didn't fully close, and trash was scattered and visible from the elevator area. On the good side, staff were all wonderful and accommodating, the bedding was clean, and my belongings were kept safe despite being after check out time.