I am a customer living in 407 on 9th of November in Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel.
. I am writing to complain the lady on the front desk. She treated me not respectful. When we checked in, I am asking if we have hot spring, she replied several what? And correct me “hot tub” such as I am lack of knowledge.
Later, I want to use Landry room and change dollars with them. They gave me several two dollars, and the washing machines only accept 1 dollars, which they should have known at first place. So I went back to the front desk to ask for 1 dollars again. And at that time. There is one guy lining in front of another front desk server. And the lady was answering the phone. So I naturally stood in front of her desk and waited for her. And I asked her to change 1 dollars for me since they didn’t know. And then she asked me” don’t u notice there is a line? You should wait after it.” So I was so embarrassed to find out I cut in line.
So if she is really mindful about me cutting in line, Why not telling me to wait after? Or just remind me in a more respectful way assuming I really don’t know there is a line? Either way will have same effect and I would be acknowledged in a not embarrassing way. And again, the washing machine only accept 1 dollar and they did not know, is their job dereliction.
I am very concerned how your service match up with your high level of fees.
翻譯
訪客
標準2張大床房
入住日期 2024年8月
家庭旅遊
9則評價
4.7/5
優秀
發佈於 2024年11月23日
My kids love the swimming pool. Good price, location was good for what I wanted.
翻譯
RenjianzhengdaoHarvey
兩張大床套房帶沙發床
入住日期 2024年6月
與好友旅遊
206則評價
5.0/5
傑出
發佈於 2024年6月11日
I wanna visit the banff national park. So I stayed here for two nights. This hotel is wonderful.
翻譯
Annie
標準2張大床房
入住日期 2023年8月
家庭旅遊
12則評價
4.0/5
很好
發佈於 2023年9月10日
靠近火車站和食物。開車五分鐘即可到達 C 大學入口。乾淨且位於中心位置。早餐是標準的,食物很快就填滿了。早餐有多種選擇。麥片、雞蛋、培根、香腸等。