雅樂軒卡爾加里大學酒店(Aloft Calgary University)

Nice and clean place

Very good

DO NOT BOOK HERE! We were at the pool around at 345pm. Around 355pm I noticed a mom and her daughter and other of the same getting their daughters ready to swim but they did not enter the pool. Around 4pm a female and male swim instructor entered the pool with each of these daughters for 1 on 1 private swim lessons I was told after. This forced me and my 3 kids out of the pool as the pool was now being used for swim lessons. I called the manager and they knew all about about it and assured me they would only use half the pool. This was not the case as we went back and were unable to swim as again the whole pool was being used. If this is going to happen then some notice prior to booking should be given. The pool and location were the main reasons we booked this place and if I had known we would have no access to the pool I would have booked elsewhere. Very poor service from the front desk and manager as if we weren't paying customers and this event was more less swept under the rug. Upon check in I was asked to give a damage deposit, for sure that's fair as I know it is for incidentals. I was told the range would be between $50-200 and it is random when they go to charge the card. I found this quite strange. I told the man I can do $50 and that is it and then all of a sudden he said okay no problem I will just charge you 50, so where did the random between $50-200 go? I still have not got my $50 deposit back and was promised $40 off my room stay each night and nothing.

I rated this hotel good but that was because of the very slow service in the restaurant during dinnertime. There was an art class there and the servers gave them preference. The hotel itself is great. Comfortable bed, good location and great breakfast.

We enjoyed our stay very much! The hotel staff was very helpful and pleasant. The breakfast was delicious and started off our day well. The hotel is next to the CTrain station, which made is very convenient.