態度酒店-芝華的評價

來自住宿之回應: Hi there, Thank you for sharing your feedback regarding your stay at Zilwa Attitude.We are glad to hear that you were satisfied with the service provided by our team. We also note your comments regarding the room facilities and apologize if they did not meet your expectations. Your feedback is valuable and will be shared with our teams as we continue to improve our guest experience.We hope to have the opportunity to welcome you back and provide an even better stay in the future.Warm regards,Amrish JhugrooHotel Manager

來自住宿之回應: Dear Valued Guest,Thank you for taking the time to share your detailed feedback following your stay at Zilwa Attitude.We are pleased to know that you enjoyed the beauty of our surroundings and appreciated the atmosphere of our resort. It is also a pleasure to read your kind words regarding the friendliness and helpfulness of our team. Your special mention of our Housekeeping Family Members is truly appreciated, and we will be happy to share your feedback with them. We are glad to know that the care and attention provided to your room contributed positively to your experience.We also appreciate your constructive comments regarding our buffet selection. We are sorry to learn that some flavours felt repetitive and that the dairy-free dessert options did not fully meet your expectations. Your feedback has been shared with our culinary team and will support our ongoing efforts to enhance the variety and choice available to our guests.Thank you once again for sharing your experience with us. We look forward to the opportunity of welcoming you back to Zilwa Attitude in the future.Warm wishes,Nasreen Dooboory SeevatheanActing Resident Manager

來自住宿之回應: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at Zilwa Attitude.We regret to learn that certain aspects of your experience did not fully meet your expectations, particularly regarding the perceived value and some elements of the service provided.Your comments concerning the room amenities and minibar have been carefully noted. While our concept embraces simplicity and a more sustainable approach, the comfort and essential needs of our guests remain a priority. We appreciate you bringing these points to our attention, and your feedback has been shared with our housekeeping team for review and follow-up.We have also taken good note of your remarks regarding the replenishment of water in the room, which does not reflect the level of attentiveness we aim to provide. This point has been reinforced with the concerned team.Regarding the food offering, we appreciate your honest feedback. We continuously work on providing a varied culinary experience across our different outlets, and your comments have been shared with our culinary team as part of our ongoing improvement efforts.As for the beach and lagoon, being part of a natural environment, conditions such as water depth and clarity may vary depending on the weather and tides. Nevertheless, we fully understand how this may influence the overall holiday experience and truly appreciate your feedback.We are however pleased to know that you enjoyed the infinity pool and the beauty of this part of the hotel.Thank you once again for sharing your impressions with us. Your feedback remains very valuable as it helps us continue improving the experience we wish to offer our guests. Warm wishes,Nasreen Dooboory-SeevatheanExecutive Assistant Manager

來自住宿之回應: Hello,Thank you so much for your lovely feedback following your stay at Zilwa Attitude 🌴It truly means a lot to us to know that you enjoyed the hospitality of our Family Members, the atmosphere of the hotel, the food offerings and the activities available around the resort. We are especially happy to hear that the vegetarian options and ingredient labeling were appreciated during your stay.We sincerely thank you for sharing your suggestions regarding additional amenity kits for children and the pool areas. Feedback like yours is always valuable and helps us continue improving the experience we wish to offer our guests and families.It was a pleasure having you with us and we hope to welcome you back again for another sunny island escape 😊Warm wishes,Nasreen Dooboory-SeevatheanExecutive Assistant Manager