麥克唐納弗賴姆裡及水療館酒店(Macdonald Frimley Hall Hotel and Spa)

Overall, my stay was fine and breakfast was great (didn't use the restaurant for dinner or any of the leisure facilities). Would have been nice if the receptionist had mentioned at checkout that I would need a code to exit the car park; I had to leave the car and return to the hotel to get the code. Yes, there is a small dark sign on the wall behind the reception desk, but a quick heads-up would have been good.

Front desk lady was not welcoming at all for our Xmas break.. most unfriendly.. But room was very pleasant although the bed sheets were very starched and stiff and decor tired in places. Otherwise clean and well appointed spacious room and comfy bed. Breakfasts were pleasant although the pastries were of very cheap supermarket quality and the fruit Salad was a very poor mix of Only 2 fruits. Service was very good at breakfast as friendly attentive staff and the hot cooked breakfast very nice. Overall a very pleasant attractive hotel with a fabulously festive reception hall.. just a bit short of a**osphere despite its beautiful character.

Mycket trevlig personal speciellt frukostpersonalen med Bozena och Rosa i spetsen.

The hotel was beautiful and staff were friendly. The room was slightly dated and didn't look like the pictures. The breakfast was of a high quality and the check-in/out was easy and smooth. Overall it was a good stay.

We attended the NYE Gala ball, which was excellent. Major problem with the bill the following morning which took 30 minutes to resolve. Not good!

It was a really disappointing stay. Over booked and understaffed. Relied heavily on very young untrained staff last Saturday night. They had not been trained sufficiently which left several clients being very rude to them and I found 2 waiting staff in floods of tears and I comforted them as there was no managers in sight. The pot washer was the chef and housekeeping were called in to waitress. Not good.

Beds very soft, not great to sleep on Room not cleaned 1 day of the stay, Requested it be cleaned when I returned in the evening before going out and it wasn't although this was promised. Bathroom dirty