We were here for a marriage retreat with approximately 350 people. We arrived on a Thursday. The front desk personnel were nothing but kind and helpful, but that's where the "good" stopped. As we settled into our room and attempted to freshen up, the water from the sink shot out at high speed, soaking my wife. When it was brought to the attention of staff, they said they forgot to tell us the water for our building had been shut off and that there was air in the pipes. The hot water in our entire building (main building) was not working properly and did not turn hot until Sunday morning (3 days without hot water). Even then, it was intermittent because it needed 2 full days to warm up. The staff tried to be accommodating and gave us a key two days in a row for another room in another building so we could have a hot shower. Since we were with a large group, we had also reserved the Event Center and the large banquet hall under the Encore. The Event Center had no heat, and it was 57 degrees when we had our first meeting. The next day to remedy the heat, they brought in an industrial kerosene heater and ran it for about two hours, causing several of our members to get massive headaches. Our room was never serviced, and we didn't even have a sign to hang on the door to request/decline housekeeping. At approximately 8:45 am, the housekeeping personnel walked to the end of our hallway, opened an outside door, yelled, "Incoming!" as they dropped a load of laundry off the balcony. We had a large catered banquet on Saturday night that was catered by the Encore restaurant. About half of our group received raw chicken, and they ran out of several other items before the second half went through the line. The Encore restaurant was nice, and I heard their dinner in the restaurant was great. The indoor pool was nice, as well. There is a very small workout center that includes 3 treadmills and one cable set. The rooms, while recently renovated, left a lot to be desired. They looked like the contractor wanted to do the job as fast as they could. At the end of the day, I would definitely choose a different location to stay.
翻譯