維魯坎珀道酒店(Veriu Camperdown)

I had a very disappointing stay at this hotel. When we arrived at 3:00pm on the day, the room was not ready yet, it was very dirty and wet. However, the check-in time was 2:00pm. We stayed there for 4 days but they only cleaned the room once. Despite requesting a proper cleaning the next day, all they did was change the rubbish bin and did not even vacuum the floors. When we asked the staff for assistance, they were rude and unhelpful. The service and cleanliness were well below acceptable standards, and it made our stay quite unpleasant.

I stayed at your hotel from March 29th to 30th. On April 1st at noon, I called to ask about a backpack I left in my room.I made four calls on that day, each times being told that it was impossible to reach the housekeeping staff ? On April 2nd, I received an email stating that the backpack had been throw away.What the well?? How come the hotel just throw it away of the guest's lost property and just reply the email?Dont have any apology and compensation for this situation? The experience of satying at your hotel was very ridiculous and unbelievable. Those things in my backpack have value $600!!! Hotel should compensate of my loss!!!

Great location, friendly and helpful staff, I can't ask for much. This place is the best option if you spend most of your time traveling around Sydney city. It has fair prices, and the bus stop is just downstairs. Good for people who don't have rental cars.