卡薩圖爾基薩精品酒店的評論

Очень понравился отель. Отличное расположение и хороший пляж. Большие номера. Оптимальное соотношение цены и качества.

I absolutely had a wonderful time on my vacation. The building and grounds are beautiful and the artwork is exquisite. I enjoyed both Katia's warm smile and generosity as well as the other woman who speaks english, but I didn't catch her name. I really loved speaking with her as she has a very strong and kind spirit. I noticed throughout my stay that there is 24hr security on site as I get up randomly throughout the night. When the AC stopped working in my room I was offered a different room with working AC, but I was comfortable in my suite and the night air was good enough to keep me cool until the next morning when they fixed it. I felt very welcomed, safe, and appreciated. They get 5 stars from me.

The staff was wonderful. Very friendly and warm and welcoming, almost like bring with family. I also really liked the style and architecture of the building--it showed an old world charm with all the marble and statues, however, the building was not properly maintained. From wobbly bannisters, a broken elevator, power outages, a tub without a faucet but with hard water stains and rust, and A/C that stop working, sliding glass doors (on the ground floor) that were also broken, loose cobblestones on the drive/entryway, that this hotel did not make for a comfortable stay.

I want to thank all the Casa Turquesa staff for our amazing stay. After being in Playa del Carmen and Tulum, we spent only one night at Casa Turquesa to enjoy our last day at the Zona Hotelera. Once we arrived, they offered us one of their suites, knowing upfront that they were still improving this room, so there were some things and faucets that were not working well, and in our case, that was ok because we were not looking for "the perfect spot" and as long as the place is decent and good to have a nice sleep. We planned to spend the afternoon on the beach and go out at night, and we were not looking for the "boutique fancy hotel" common in the area. That's why I mentioned that this hotel is only for some, and if you are expecting a spotless modern place with no imperfections, go somewhere else and spend more. This place, with its many sculptures and pictures, reminds us of movies from the '80s. The sunrise was amazing, and we could enjoy it from our bed. The suite was huge with 3 rooms, including a living room, kitchen with a dining table, and the main room with a big balcony that included a hot tub to enjoy the afternoon or evening. The bathroom was huge, with all the amenities possible. The water pressure was normal, but again, we were not expecting perfection, and as a result, we got a luxury room that might need to be updated. However, in the imperfections, you will find this place lovely. We will come back again.

Pros: Views, staff are good honest people, paintings in many of the spaces. Cons: HUGE cost for key replacements which will get lost in cabs or if you accidentally swim with them or in the sand. We as customers want key cards or keyless safes. Tubs don’t hold water and echo the leak noise. Hot water works less than half the day (at least on the upper floors). Stucco cracking and caulking all dried and poorly done. Decks are weathered with broken boards. None of the tubs work outside and are eye sores. The mattresses are old spring mattresses on stucco platforms. Did I mention the fact that they make money off you losing keys? My stay was nearly 20 percent more because of a safe and door key replacement . I will never return.

Hotel is okay. Advertised restaurant is terrible! Can’t get anything to eat or drink before 9am…no coffee…nothing! Room service never answers phone!! No English speaking at all! No English speaking channels on television! I would NOT recommend this property to anyone!!

The worst experience I ever had in my life. First of all there are no clean towels in the hotel. First 24 hours we had to stay without any towels:( Secondly very rude reception. They are not willing to improve their service at all.All our requests were simply refused and instead we got information about extra charges if we will loose a door key( for some reason it’s only 1 for a family), or extra charge if we will not return a beach towels. Everything is super old. Beach area is not organized at all. Beach chairs are completely destroyed. At their restaurant we have been told that there is only 2 small cups of creamer per person and only for a coffee, not for a tea. In the morning of check out we were asked to check out as fast as possible otherwise they will charge extra day of stay ( it was 7.45 in the morning when our check out time is 12 pm). No words. We love Cancun and people here, but definitely not Casa Turquesa!!! Extremely bad experience

the staff is very friendly the property needs to be taken care better. My wife and I slept in a horrible mattress for 4days! and the pillows are not the best And we know they can do better, ahh counting that I got stock in the elevator! for almost one hour ringing the alarm, yelling my wife came for my help because I didn’t show up and call my brother and he runs for help an a security staff and others open the elevator it was very hot and humid. at least was me not my wife or my brother who suffered from claustrophobia they could have a heart attack!

Localização muito bom , excelente. Mas o hotel parece meio abandonado. Esqueci uma bermuda lá e dois tentando telefonar ninguém atende , mandei e-mail e não obtive resposta, a bermuda é importante pra mim e sigo na esperança que me devolvam . Atendimento ok , ar condicionado e cama muito bons . Pra não haver decepção o negócio é ir preparado e com espírito livre . Nessas condições eu voltarei com certeza . La ubicación es muy buena, excelente. Pero el hotel parece estar medio abandonado. Olvidé un bañador allí y he estado intentando llamar pero nadie responde, envié un correo electrónico y no he recibido respuesta. El bañador es importante para mí y sigo esperanzado de que me lo devuelvan. El servicio está bien, el aire acondicionado y la cama son muy buenos. Para no llevarme decepciones, es mejor ir preparado y con mente abierta. En estas condiciones, definitivamente volveré.

工作人員很友好，飯店非常廢棄，毛巾和床單很舊，浴室非常舊且無法使用，露臺上有按摩浴缸，但都不能用。 總的來說，就價格而言，位置不錯，但物業品質很糟糕

El lugar está bien, solo tuve un problema a la hora de facturar ya que hice el pago por adelantado y Expedía no les hace llegar el total de lo que se pagó, sino que ******* toma su comisión por adelantado y solo le depositan la parte que le corresponde al hotel. Nunca paguen por adelantado a Expedía si van a requerir factura, no deberían de hacer eso pero lo hacen impunemente.

我必須提前兩晚離開酒店，因為它的氨酸氣味讓我頭痛和噁心，除了他們給了我另一個房間而不是我們預訂的房間，也就是說，我們贈送了兩個壁龕作為禮物

天氣太冷了，如果你在球場上看到很多凝結物，而且地面很滑，那就很危險了。 餐廳的菜單很舊，難以辨認，應該在房間裡提供，而不是等30分鐘才能看到我不喜歡的東西。這個季節這個地區似乎死氣沉沉，而我來自的普拉亞德爾卡門正值假期。

La propiedad tiene una vista al mar inigualable, la habitación es enorme aunque las instalaciones necesitan mantenimiento, la parte del balcón tiene un jacuzzi que no sirve al igual que la tina de baño no tenia tapón para que permaneciera llena, mi estancia fue muy corta pero estuvimos a gusto con lo que pudimos apreciar, el staff muy cálido y profesional.