It was my worst experience in a resort. Worst employee reception, terrible service, really bad infrastructure maintenance, worst guest service experience. The cost may be a little lower than other resorts, but the savings are not worthwhile since it may ruin your vacation time there. Pictures from the site are edited and do not represent the reality. I strongly recommend you to choose another option. If you want more details: - We had 4 rooms - 3 of them had water clogging in the shower, 2 of them we needed to change during the week (1 due to water link problems, other because the door did not open). - For the room that did not open the door, it was 10PM, we went downstairs asking for help 4 times, and their attitude was always that it was our problem. We then asked someone to go with us (at 4th time), and they finally realized that it was a problem with the door. They sent maintenance that arrived asking for a key with no clue about what was happening. We asked guest service support and their attitude again was that it was our problem and they were doing a for us. They finally decided to give another room for us, and when we asked for additional keys for the new room, they said we needed to go downstairs to get it, they could not get it for us. Everything with the worst attitude from them. - The following day, they called us to say that we had a ”FREE” reservation as a ”GIFT” due to our inconvenience - small detail: the FREE reservation was in a restaurant that was already included on the all inclusive resort, which means it was already FREE - so what exactly was the gift for the inconvenience?? - The air conditioner at lobby or restaurants does not work properly, and you continue to feel the warm and humidity from outside. Unless you stay closed in your room, you don´t have any other place to enjoy a little cool temperature. - There was just one elevator working, for thousands of guests - Restaurants had huge lines every night and the food was always the same - One night, we had a reservation to one of the restaurants. They brought a beer that was completely warm and without ANY GAS. It was TERRIBLE. We asked to change, and they brought another one that was exactly the same. And got upset because we complained that the beer was not cold and had not sparkling. - The bathrooms are the smallest that I had ever seen. Now I understand why there is no picture from the bathroom at the site. - The receptionists were all in bad moon to attend you, ALWAYS. If you expect a smile from any employee there, you are at the wrong place. - When we went for check out, the receptionist was SLEEPING, with the cell phone playing a movie. He never asked if we enjoyed our stay, he never said the common words that you at least expect: have safe flights, hope you had enjoyed... kind of minimum from a hotel, don´t wait for this at Oasis. - If you need any additional support, don´t wait it from Oasis. Even if the support is to get a Band-Aid... you need to wait for a
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