坎頓智選假日套房酒店 - IHG 旗下酒店(Holiday Inn Express & Suites Canton)

Good Location

The bed had a dent in it. Matress was too soft. There was a sock on the floor which tells me the floor wasnt vacuumed. There was a musty smell when I first entered the room. The drapes did not close all the way..a small opening existed which bothered my sense of privacy. The front desk check in was pleasant and professional. I wouldnt stay if you are looking to spend alot of time in your hotel room. The bed and pillows were not comfortable at all!!

The hotel overall was good the beds were comfortable and the rooms were clean. We were right next to the elevator and a family thought 130 am was a great time to have a hall party which is at no fault of the hotel just unruly rude guests which was disturbing. The hotel staff in charge of breakfast called in sick so there was no hot breakfast offered, it happens but inconvenient.. bagels cereal and yogurt was still provided. It’s a fairly quiet area you have to travel about 10 minutes to all major stores (if your purpose of visiting is shopping) but it’s not far! The pool was nice, be very careful of the light in the hot tub, I burnt my leg on it! But didn’t complain it is what is it. We would still stay here again however we would request to not be next to the elevator. Very friendly front desk staff, didn’t encounter any other staff but I’m sure they were just as friendly.

The food staff quit so there was no breakfast as normal. The hotel phone in my room did not work and there were about 30 people staying in the room next to me who swore and smoked pot from 9 pm until 3 am… while their kids ran up and down the halls. It was the worst hotel experience I have ever had and I travel 4-8 days out of each month.

I was told a hot breakfast was included with the rate I paid for the room. We went for breakfast in the morning during the hours breakfast is supposed to be provided and there was no breakfast. We were told the kitchen staff didn’t show up for work that day. Needless to say we had to go out for breakfast and the hotel didn’t refund any of the money we paid for our stay

The hotel was great overall. But their was a huge difference in staff knowledge and interaction from saturday night to sunday mornimg. There was no hot breakfast on sunday morning. And the staff didnt seem to know that their pool opened at 530 am. It was locked and so i talked to the front desk. They preceeded to tell me the pool didnt open until 7 am. Which was not true. Their were multiple signs on site saying the pool opens at 530. So a real mixed bag of service

Great breakfast nice room with jacuzzi, only thing that was not up to standards is outdated rooms with cracks and walls and ceiling but overall great place to stay will return again

We went for my niece's birthday because we planned a trip to skyzone which is down the street. We didn't know how the conditions were going to be on the road because usually it shows during Thanksgiving here, so that's why we got a room. Before arriving, I was told that I could hold the room on a card, but pay in cash. When checking in, I was told different. The front desk clerk was very snobby towards us. She said that our rooms weren't ready, & they wouldn't be near each other. After booking the room, I called the hotel & asked for our rooms to be near each other & was told that they would be. We asked while checking in, could we have a late check out, we were told that we couldn't because they have to get the rooms ready for the people who are coming after us. The 1 room they had ready at the time we all went to, I booked 3 rooms.. they finally gave us the 2nd room, then the 3rd. When we got the 3rd room, the heart wasn't working. Then we were told we'd have to wait because there wasn't any other rooms available, saying they were all sold out. All of this was told by one individual. When her "shift" was over, the staff after her were more accommodating. They helped us get another room, helped with the late check out & apologized for any inconvenience that occurred. The Breakfast staff was rude. When saying excuse me to the lady she kept walking past as if she didn't hear me, when she was right next to me. Just a horrible experience all in all. Never again.

Staff was so friendly and accommodating! Everything sparkling clean from the rooms to the pool. Breakfast was awesome as well. Definitely will stay at this location again!