開普敦凱悦酒店(Hyatt Regency Cape Town)

我帶著妹妹參加了這次開普敦之旅。一切都很棒。服務是頂級的，從禮賓人員協助我們探索當地景點，到景點餐廳。我將來一定會回來的。 我只是在登記入住時對浴室地板上的頭髮感到失望。我們還必須要長袍和睡床，而不是在房間裡找到它們。

Would recommend all day long Was a very good stay with excellent service from the staff No complaints at all Kaykay gave the best service

Spent a week in this hotel, staff is super friendly and helpful, room big and well equipped, breakfast is great, lot's of choice, swimming pool quite small but very nice, location is good, there is free parking outside or in the garage of the hotel.

看到凱悅酒店這個品牌後，我以為設施會很不錯，但很失望。有一間俱樂部客房，但別指望有什麼特殊服務。

入住時遇到問題，經理（院長）全力解決問題。這家飯店很棒，房間煥然一新。早餐很糟糕，特別感謝廚師準備的雞蛋，最好的班尼迪克蛋在cpt。 Trip.com 的支援也很棒。謝謝

總的來說，這是一次五星級的體驗。令人難以置信的工作人員細心、友善、樂於助人。房間乾淨、舒適、豪華。前台的 Abubakr 特別樂於助人，為我們指出了咖啡館和有趣的景點。

It was extremely terrible. I tried to call the reservation desk two days prior to checking in. No answer. Then upon checking in we were given a room with a bathroom that looked like it was made for a hospital room, not a 5 star hotel. There was no curtain and as a result the shower water soaked the whole bathroom floor which was a huge slipping hazard. The sink was a small hole in the wall. The bath gel, shampoo and conditioner came in very very small bottles. Barely enough for one person, let alone two. Which you pay more money for 2 ppl occupancy. The in room dining menu was no where to be found. In room fridge was empty except for 2 bottles of water. We had to call and ask for bedroom slippers and bathrobes. They said they do not provide this unless guest specifically requested it. They were also missing a hair dryer. I assume this should be standard in a 5 star hotel. But it was missing from the room. Calling down to concierge, in room dining and housekeeping was a nightmare. Absolutely no one answered. Only reception was answering their phones. And when talking to reception, their response was so slow. I ended up going down myself to order in room dining because even though they promised to get back to me, they didn't (i waited 30 minutes). Hotel promised to make it up to me, but poor communication between the hotel staff just ended up with confusion, more problems and almost renegging on what was previously promised to me. Extremely terrible hotel.