開普敦噴泉酒店(Fountains Hotel)

這家旅館可以進行一些翻新使用

We booked in advance the rooms and when we arrived at the hotel (11.30pm) they told us that we were going to share a room with other 2 couples. We went to the room and it only had 1 bathroom for 6 people. After arguing that we booked separate rooms they made us wait until 2.30am to find a new room. The new room didn’t have electricity and the next day they changed us again to another room in which the water did not flow in the shower and sink. Terrible experience! And the staff was slow and not efficient at all. Never coming back

After having booked a room 2 months in advance, we were made to wait for our room for 1.5 hours at the reception. Then they said they would upgrade us to a suite , 3 bhk apartment but we ll have to share room with another family. Absolutely ridiculous. We refused and they made us wait for longer time only to be given a room with no charging sockets ( all plugs points for charger were removed ) no AC remote so can't use , no curtains no safe vault and ants all over the desk. Could not sleep all night as street lights coming in as no curtains. The room was so tiny that once u place ur bags, you can't even walk. The room was meant for a wheelchair patient. They did change the room the next day, which was better but welcomed with torn towels. I mean ... what kinda experience am I going to take back ? Besides, the elevator takes forever to come to your floor. Keep waiting !! Only good thing about this hotel is the cooperative staff. They were very helpful.

如果您正在尋找位於超級中心且價格合理的飯店，那麼這裡就是您的最佳選擇。我不建議早餐，因為它需要包括魚或雞肉等選項非常有限，並不是每個人都吃豬肉或牛肉。整體來說還是很方便的。

非常熱情和友好的工作人員。前幾名。飯店位於市中心，位置非常好。沒有滋擾。房間寬敞乾淨。我們在那裡住了 3 個晚上，清潔工作無可挑剔。早餐很好很豐富，法式吐司很棒！我推薦這家飯店

我們正在這家酒店參加會議，並為所有員工預訂了 2023 年 11 月 10 日星期五的晚餐。我們預訂了晚上 8 點，但經過多次投訴後，我們的食物只在晚上 10 點送來。這項服務很糟糕。當我們點飲料時，我們不得不等待很長時間才有服務員來幫助我們。這真的很尷尬，因為我們有來自愛爾蘭的遊客，他們看到了服務的*****。這並不是一個很好的印象，而且他們花了很多錢住在這家旅館。自助餐的食物很一般而且品質不是很好。 11 月 13 日星期一我們再次來這裡參加會議，我希望食物會更好。

接待快速高效，服務速度相當慢，雖然他們很友好，但清潔度還有很多不足之處，除了需要好好裝修一下，浴室不是很乾淨，浴缸和角落水槽有發霉的區域，這非常令人不快，一整天從街上到達後，我們在廁所裡發現了一個包裹。床上用品很乾淨，但由於洗太多，已經磨損了，底部也撕裂了。飯店的位置很好，位於市中心。

My room was clean and quiet. The air conditioning worked perfectly. The bed was very comfortable, the pillows were really good. The WiFi in the room was good, no complaints. I stayed 2 nights/3days here and during that time there was no load-shedding, perhaps because it is in the CBD? The room was quiet despite facing the street, I didn't notice any noise. The TV worked fine. The bathroom was good, water pressure and heat good. Disliked · Had dinner one night in the restaurant, the food was delicious but the service was not good, the waiter took 20 minutes to approach us with a menu, we were clearly looking around waiting, it was dinner time. I actually had to go to him and ask him for the menus. Once the order went onto the kitchen the food was delivered quickly. Our waiter never came back to us for desert order. He was standing behind the bar leaning against the wall, on his phone. We asked a waitress for assistance. I had to again go to the waiter and ask him for the bill. We didn't leave a tip. On another day we had lunch there and the waitress who served us was good at her job, we left a tip that day. Saw a cockroach at the coffee machine at the bar when I went for coffee in the morning. The area outside the hotel has a lot of homeless ************, we saw ***** being openly taken. We were not approached by them but it was disconcerting and felt menacing. The hotel should speak to the SAP to address this issue.