Protea Hotel Cape Town Mowbray

The Protea Hotel Mowbray is a hidden gem in Cape Town. We enjoyed every minute of our stay there.

Everything was just superb, clean rooms surroundings staff well presanted and food served

So, let me start by saying this would have been a five star review but for a matter on the second stay. My wife and I booked three separate stays (safaris in between). Let me start with the best part-Mark their contracted tour operator. He took us all over the Cape Town region and to some hidden gems on our first four night stay. The staff was amazing. Friendly and attentive. Breakfast is great-something for everyone. Relaxing courtyard to chill. Rooms very clean. Comfy beds. They even give you some snacks in room at check in. So when we came for the second stay after our foray into Namibia, the air conditioner on the second floor (we did the two floor loft) did not work. I called the front desk and they sent housekeeping. I was told at first it was working (she stood in front of it-and a long story on the nature of the malfunction). Once she moved away from it she agreed that it was not working (bedroom area was 23C/73.4 F when it was set on 17 from check in through dinner). We were told not other lofts were available to switch to. I could have booked a loft for that night on the Marriott app. BUT, the next morning, they quickly sorted it and day staff apologized. That was the only negative. Everything else has been fantastic. When things go right, it is hard to describe. But all in all-excellent hotel and I would return if I make it to Cape Town again-which the tour operator makes one want to. So a little on that. My wife broke a nail. Mark modified everything and took us to a local mall so she could get her nail fixed. We asked if we could stop for snacks-he took us grocery store-so we had a much larger selection. Like I said, I struggled not giving a five star but I felt the a/c issue warranted a reduction-not the malfunction but how it was handled at first.

My son and I visited CT for 4 days and according to them I booked for 2 adults. No one phoned before we arrived to confirm our booking. They couldn't help me with an explanation on how it happened; booking app's fault or theirs? Breakfast service was excellent. Our fire alarm went off twice. The reception had no idea about the fire alarm that went off at weird times - early mornings and even at night really late. Feedback would be appreciated.

A few years ago, we just loved this little gem of a place, shall I say once upon a time! On arrival you keep on buzzing the gate and no response. Happened twice. Eventually you make use of your hooter to get the attention of reception. Please do not dare ask them why they don’t open the gate, you get told “you did not ring the bell”! At reception a lady came begging for a warmer blanket for her little one, the more she asked for one, the more the reception lady asked her did she not get a blanket? Quite embarrassing. The Wild Fig restaurant was very enjoyable. The Hotel room was beautiful. Sadly it had a terrible bad toilet spray/mouldy bathroom smell, so overwhelming and unbearable that one could not bare the smell for longer than a few seconds. It did not help much as the room was standing closed with no ventilation. One can only imagine how long it’s been like this. After a few minutes more, we decided to leave and cut this bad experience short, and find an alternative place to stay. On reporting our unsatisfactory experience to management the next day, it became even worse! After management had enough time to check on all the facts and call me back, the reception manager did not do so. Once again I had to telephone the reception manager, who in turn had this unacceptable tone of arrogance in her voice. After explaining to her how to check on all the facts, it was evident her lack of experience in this regard. I asked her for the Hotel manager at 4:20pm in the afternoon, I was told he had already left. After demanding to speak to the hotel manager, I eventually got a call from him this morning. Obviously he only heard his reception managers version, and already made up his mind how he was going to deal with this. I explained everything over again and asked him to please check all the facts properly before addressing the issue further. He said he would, but don’t hold your breath. My recommendation: Do not book here, as they do not live up to the standard this prestigious hotel once had!

The positives: All the staff (reception, breakfast room, cleaning, gardening, security) were extremely friendly. The breakfasts were great and the timings were good. The room was nicely decorated and a generous size with a convenient kitchenette. I didn't mind it being a bit off the beaten track. It felt secure. The historic building is just gorgeous and the common parts are beautifully and tastefully decorated to reflect its history. Downsides: it was noisy. It is right off 2 motorways and does have double glazing but ours was either defective, or insufficient. The blurb on *********** said it was air conditioned but ours was not, so we had to choose between a very stuffy, warm room or being bitten my mosquitoes all night (we tried out both experiences!). We also had overhanging branches from a tree that hit against the roof all night which was a bit annoying - and that was with earplugs! Also, I feel the bathrooms could do with updating. But everything was very clean and the bed was very comfortable. So, a bit of both really.

糟糕的經驗 我一到房間就遭遇了偷竊。儘管接待員做出了承諾，但酒店經理沒有給我任何支持或回饋（請注意，酒店配備了攝影機）。對我認為非常嚴重的情況完全漠不關心。通往客房俯瞰庭院的通道設有帶鎖的大門，只能用房間鑰匙打開。親眼目睹了我遭遇的盜竊事件，我不禁注意到，酒店工作人員經常故意堵住大門，讓大門敞開幾個小時無人看管，使其毫無用處。週六晚上10點左右我回來了。第二天早上我不得不早起。在庭院和花園（就在我窗外）的工作人員完全冷漠的情況下，許多顧客感到困惑和大喊大叫。我放手了，但一個小時後，我被迫打電話給接待處請求幹預。我想指出的是，考慮到建築物的規模，在場的工作人員不可能沒有註意到這種混亂。我認為酒店根本不能容忍這些情況。第四天晚上，我沒有找到進入房間的磁性鑰匙，所以索要了一把副本。在接待處，他們告訴我他們沒有卡，我必須等待有人歸還一張？晚上10.30？幸運的是我在車的座位下找到了我的，否則我不知道我會等多久。酒店可能是一個不錯的安靜的地方，早餐豐富而且種類繁多。太糟糕了，管理層沒有辜負它所屬的鏈條。永遠不會再來這裡 - 強烈不推薦。我經常出差工作或其他。我知道在酒店住宿期間會發生什麼以及我可以忍受什麼。 20多年來的旅行，這是第一次負評

I showed up and they didn't have my reservation. The staff said they weren't familiar with *******. Weeks later and ******* still won't refund me. Don't stay here!

Staff were friendly. Did not like that walk ins were not welcome at breakfast. It wasn’t like that before. At 10 pm We asked for drinks at bar and front service said it was toooo late.