We stayed for 2 nights recently and were disappointed. The views definitely are fantastic and the villa itself is nice enough (nice rooms, small pool never in the sun) A lot of what they advertise on their website was not shown to us, or did not exist Breakfast "by the pool or sun decks" - tables were only setup inside, there were only bean bags outside - never asked if we wanted to sit outside instead. "Cocktail and milkshake menu" - never saw or were offered this "Concierge" - never mentioned when we checked in, there are no staff on site so not sure how this would work "Turn down service between 6-10pm" - this would be impossible since the cleaning staff leave the property at 6pm "Free wine" - never mentioned, doesn't exist "Cinema room" - never shown to us or made available "On site manager" - apart from breakfast and housekeeping, we never saw staff on site Individually, these items are no big deal, but collectively it is disappointing. At a minimum, the website should be updated to more accurately reflect what is available. There were clearly some bad incidents in the past, however the property seems more focused on enforcing and reminding you of the many rules, rather than showing any concern for the quality of your stay. We emailed these complaints and received no response. Not what one would expect from a 5 star hotel (which is also prominently displayed in the header of their website).
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