This is a long review because the hotel, actually the people, was instrumental in setting up a life experience in Africa for our family of 9. The entire experience was as good as it gets, but I hope to offer 3 examples of why this experience was unique in my life. My booking was serendipitous, but Shameemah Maged contacted me to clarify my needs and went out of her way to help all the various issues we faced. Furthermore, she took pity on the other two families that had made their own arrangements and helped them get airport rides as well as advice for their own problems. She made several changes in the hotel to accommodate all 9 of us, each with different “urgent” needs, and was instrumental in getting us off on our trip of a lifetime. I am in my mid-80s and have done a lot of traveling in my life and met lots of extremely helpful hotel staff, and I can honestly say that Shameemah is in a class of her own. She is unique and a real treasure. Our family raved about her over the entire 2-3-week adventure and I anticipate that she will live in the memories of 9 people for a very long time. The next unique person was a server at breakfast who I think saved a trip for another family. On 3 January I came alone to get breakfast and watched 3 sub-teenage kids come in and sit at a large table. The wore the familiar adolescent faces reflecting extreme displeasure and sat there silently looking very unhappy and angry, obviously wishing they were home with their friends. Eventually their parents arrived, also looking miserable, perhaps reflecting their kids. Soon their waitress arrived and was familiar with the family, greeted them, and asked how yesterday had played out. It was sort of the polite greeting that is often ignored or lied about. But not with that lady! She cared, and instead of taking orders, spent at least 10-15 minutes asking them detailed questions about their activities and joked about things and carefully involved each of the unhappy people and before long they were all laughing and happy! I have been around a lot of sour kids ,but have never seen a recovery like that – ever! She took their orders and the table continued to be happy, teasing each other and being excited about the days plans she had discussed with them. After they ate, they went off with a spring I their steps, broad smiles and obvious enthusiasm. I wish I had asked her name, because in my mind that server absolutely saved another family’s lifetime experience. I have never seen anything like the magic she delivered. The third example of the excellence of the hotel will be forever imbedded in my mind, it should have been in a movie. As with everything else in the hotel, it starts off with Shameemah. We had to kill several hours between checking out of Newkings and into the nearby hotel our tour had arranged. The hotel was busy but somehow Shameemah found a room where all 9 of us could store the massive amount of luggage and hang out for a few hours. This was f
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