開普敦高級酒店(Premier Hotel Cape Town)

I recently had a very disappointing and frustrating experience at Premier Hotel - Sea Point. Not only did I have a terrible stay, but I also had items stolen from my room, and the management's response was extremely unprofessional and dishonest. The room itself was far from satisfactory. It was dirty and poorly maintained, with stained carpets and outdated furniture. The bed was uncomfortable, and the bathroom was in desperate need of renovation. The overall cleanliness of the room left much to be desired, and I found myself questioning the hotel's commitment to hygiene and guest comfort. To make matters worse, I discovered that some of my jewelry had been stolen from my room, even after I asked that no one enter, but they did. I immediately reported the incident to the hotel management, expecting them to take swift action and address the issue. However, their response was shocking. Instead of taking responsibility and conducting a thorough investigation, they tried to brush off the incident and suggested that I must have misplaced the items myself. It was clear that they were more concerned with protecting their reputation than with resolving the situation and ensuring guest satisfaction. I would also like to note that this hotel outsources their cleaning staff. I was left feeling violated and disrespected by the hotel's lack of accountability and empathy. It is unacceptable for a hotel to ignore the theft of a guest's belongings and attempt to cover it up.

過去幾年我經常住在這裡。房間看起來很破舊，馬桶座圈壞了，而且很冷。空調噪音很大，並沒有真正改變室溫。我真的很懷念 Nnandi 作為經理的經歷，以及她對客人體驗的個人風格。

很棒的住宿，非常友好和有禮貌的工作人員。由於當地停電，而且我們是在一年中最冷的周末去的，所以公寓裡有點結霜。 否則一切都很棒

We booked a hotel so we would not need to worry about load shedding but only half the hotel is serviced by the generator! We were without electricity for 2 hours! Staff seemed very unconcerned. No towels at the pool and no response to a request for some. Air conditioning in room was very noisy and did not work and it was very hot. Some of the staff were lovely and friendly but others were abrupt and disinterested. Will not be staying here again.

酒店位置優越，乾淨。 房間很小，浴室更小（兩個人不能進去），不是很現代化。 自助早餐不是很愉快。 泳池區佈置得非常粗心，只有 10 個太陽椅，考慮到酒店的規模，這個數字太少了。我們絕對不會回來！

The clerk checking us in was unhelpful and rude. She didn’t know the answer to any of our basic questions. There was one small soap for two people and none in the shower. Other employees were very nice.

對於高級酒店來說，這是非常令人失望的。他們收取的費用太低了。我不會再呆在那裡

This was not a satisfactory experience. Property is generally in poor state of repair, dated and unattractive. Housekeeping service was inconsistent. Food in the restaurant was unappealing. Apart from the ideal location near the Sea Point esplanade, there is little else to recommend this hotel for.