來自住宿之回應: Hi there Michelle. Thank you for taking the time to share your feedback regarding your recent stay at the Three Boutique Hotel. We truly appreciate your detailed comments and apologise for the issues you encountered during your visit. Your feedback is invaluable as it helps us identify areas for improvement. We're sorry to hear that your room was not clean upon arrival and that there were delays in addressing housekeeping issues and maintenance concerns. This does not meet our usual standards of service, and we will investigate these matters to ensure they do not happen again in the future. We're pleased to hear that you enjoyed the view from the top deck, our excellent breakfasts, and the charm of our boutique hotel. We apologise for any lack of communication in response to your previous emails. We strive to provide timely and helpful responses to all guest inquiries, and we will address this issue as well. We hope you might reconsider returning for another stay in the future, allowing us an opportunity to provide you with a more pleasant stay. Warm regards, Three Boutique Hotel
訪客
入住日期 2025年1月
夫妻/情侶
5.0/5
傑出
發佈於 2025年2月16日
Amazing little hotel we loved the old fashioned style of it the rooms are large and spacious bathroom nice and clean and all staff very friendly and helpful breakfast was all fresh and the view from the deck amazing it’s in a decent enough area we went to a Portuguese restaurant/bar just round the corner the food was good and beers were good also very cheap we really enjoyed our stay and would most definately return
翻譯
Heathertravels1234
入住日期 2024年12月
夫妻/情侶
5.0/5
傑出
發佈於 2025年1月2日
Beautiful historic spot and very conveniently located. The staff, room and breakfast were all excellent. Off street parking, great service, relaxed atmosphere and sparkling pool. The hotel is close to gardens shopping center and easy access to downtown and Cape Town attractions via uber/car. We had a wonderful stay and will definitely be back!
翻譯
來自住宿之回應: Hi Heather. Thank you so much for sharing your lovely comments! Thank you so much for taking the time to share your experience with us! It warms our hearts to know you discovered our little oasis and that everything exceeded your expectations. We can’t wait to welcome you back the next time you’re in town! Best regards, The Three Boutique Hotel
Road02619338637
入住日期 2024年10月
獨自旅遊
5.0/5
傑出
發佈於 2024年11月29日
Beautiful, bed very comfy and big shower was dreamy. Very central yet also still nice and quiet and peaceful. Staff are all super friendly and helpful. Breakfast was divine, plenty to chose from and the staff are always ready to help with anything that is needed. very organised for the breakfast rush.
翻譯
來自住宿之回應: Hi there. We’re so pleased to hear you enjoyed your stay with us in the heart of the bustling Mother City. We’re glad to hear that our breakfast offerings and attentive service from our team stood out for you. Your mention of how organised everything felt during the breakfast rush means so much to us—it’s something we work hard to get just right! We’d love to welcome you back for another beautiful and relaxing visit soon. Warm regards, The Three Boutique Hotel
ianwG6798JJ
入住日期 2024年5月
家庭旅遊
5.0/5
傑出
發佈於 2024年6月21日
My wife and I stayed here for 4 nights mid June. From start to finish our stay was first class. Three Boutiques is a quaint yet fully equipped venue to give a thoroughly enjoyable vacation experience. Homely atmosphere but with all the amenities. Our room on the ground floor was spacious and we had easy access to the roof top terrace with its magnificent panoramic view of Table Mountain and Lions Head Hill. Located in a quiet residential area the hotel is ideally placed for a walk or short ride to the Waterfront. Breakfast was lovely, and all the staff made us feel welcome and relaxed. I wouldn’t hesitate to recommend or stay here again when next in Cape Town. Des the manager and her team even arranged to courier my glasses to me which I’d left in the room to my next destination!
翻譯
來自住宿之回應: Hi there. Thank you so much for taking the time to share your experience. We are thrilled to hear that you and your wife had such an exceptional time during your four-night visit in June. It's wonderful to know that you found our hotel to be a perfect blend of charm and modern amenities, making you feel right at home. We're delighted that you enjoyed the spaciousness of your ground floor room and took advantage of the breathtaking views from our rooftop terrace, overlooking Table Mountain and Lions Head. Our team takes great pride in ensuring our guests feel welcomed and relaxed throughout their stay, and we're pleased to hear that they succeeded. It brings us so much joy to know that Des and our team were able to assist with the couriering of your glasses to your next destination—it's all part of our commitment to making your stay as comfortable and hassle-free as possible. Thank you for your recommendation and for considering us for your future visits to Cape Town. We can't wait to welcome you back and create more memorable experiences. Warm regards, Three Boutique Hotel
Mishkaa G
入住日期 2024年3月
夫妻/情侶
4.0/5
很好
發佈於 2024年4月22日
The place is absolutely spectacular. The staff is amzing and so friendly. Everything is so classy and spacious, so elegant and clean and fresh. The pool and garden area is so beautiful and fresh. The rooms was so perfect. The scenery is so peaceful and it is a walking distance from the city centre
翻譯
來自住宿之回應: Dear Mishkaag. Thank you for taking the time to share your experience with us. We are thrilled to hear that you had a fantastic stay and that our staff made a positive impression on you. Our team takes great pride in providing friendly and attentive service, and it's wonderful to know that their efforts contributed to your enjoyment. Your compliments about the cleanliness, elegance, and spaciousness of our property are greatly appreciated. We strive to create a peaceful and welcoming atmosphere for all our guests, and we're delighted to hear that you found it to be just that. We genuinely value your feedback and hope to have the pleasure of welcoming you back for another memorable stay in the future. Until then, safe travels! Warm regards, Three Boutique Hotel
Stuart W
入住日期 2023年8月
夫妻/情侶
5.0/5
傑出
發佈於 2023年9月11日
We ADORED The Three Boutique Hotel. Rooms were nice & clean. Great bed & bathroom. Nice balcony to enjoy my morning coffee. In the safe Garden District, but still, they have a security gate. Very quite at night. Breakfast every morning was scrumptious! But the best part of Three Boutique are the people & staff. Everyone was so very nice and cheerful. They made us feel like family
翻譯
來自住宿之回應: Hi there, Thank you so much for your delightful review of Three Boutique Hotel! We're thrilled to receive such positive feedback, and it's heartwarming to know that you had a fantastic experience with us. We're delighted that you found your room comfortable and enjoyed a delicious breakfast every morning. Our location in the safe Garden District is indeed a great advantage for our guests, and we're pleased to hear that you appreciated the added security. Knowing that the highlight of your stay was our friendly and attentive staff truly warms our hearts. We believe that our team plays a significant role in creating memorable experiences for our guests, and we are so happy to hear that their warmth and friendliness contributed to your enjoyment. Your kind words mean a lot to us. Thank you for choosing Three Boutique Hotel, and we look forward to welcoming you back for another exceptional stay. Warm regards, Three Boutique Hotel
訪客
入住日期 2023年7月
其他
5.0/5
傑出
發佈於 2023年8月17日
My third visit to this charming hotel. Such an amazing oasis in the big city! The staff are superb in attending to and accommodating their guests. The breakfast daily is superb. Who doesn’t love to have Eggs Benedict every morning! The rooms are spacious, beds comfy and the bathrooms are well appointed. I can’t say enough about the management, staff and accommodations. This will always be my go to hotel when in Cape Town.
翻譯
來自住宿之回應: Hi there. Thank you so much for taking the time to provide us with your valuable feedback. We are thrilled to hear that you had yet another wonderful stay with us at Three Boutique Hotel. Your kind words about our friendly staff truly warm our hearts. Their dedication to delivering exceptional service is unwavering, and knowing they left a positive impression on your stay brings us immense joy. It's great to hear that you enjoyed a delicious breakfast every morning during your stay with us. There's something about starting the day with a delicious meal that sets the right tone, and we're delighted we were able to provide that for you. Your loyalty as a returning guest is a cherished gift. We can't wait to welcome you back for your next stay, and it's an honour to be your trusted go-to hotel in Cape Town. Warm regards, Three Boutique Hotel
訪客
入住日期 2022年12月
夫妻/情侶
5.0/5
傑出
發佈於 2023年1月31日
Wonderful stay wonderful staff After a delay with our last flight from Johannesburg we arrived at midnight and greeted with a warm smile and shown to our room. The rooms are very spacious and had a very cosy feel and bed comfy. We enjoyed our breakfasts with a buffet selection of fruits, cereals, yogurts toast etc along with a menu to chose a hot meal. We enjoyed our 4 night stay and would highly recommend. Thank you for a great stay
翻譯
6/7
來自住宿之回應: Hi there, thank you fo taking the time to write this amazing review and for choosing to stay at The Three! We are so pleased to hear you had a perfect stay with us and that you were warmly welcomed after your long journey. We look forward to your next stay with us. Until then, take care and safe travels. Warm regards, The Three
訪客
入住日期 2023年5月
其他
4.0/5
很好
發佈於 2023年6月29日
What this property lacked in certain amenities (iron, electrical outlet in bathroom) was certainly compensated for in hospitality, warmth and friendliness. This property is somewhat out of the way as far as access to the waterfront, museums, beaches, attractions, etc; all requiring a cab or Uber. The included breakfast was moderate but filling and freshly-prepared per order. The room was large with the bathroom encompassing 50-percent of total square-footage. Although I wasn't completely comfortable with a door-lock requiring a key to exit the room, I became used to it. The maid staff were great and attentive and the reception crew provided the proverbial "cherry-on-top" with their kindness and smiles. During my 6-day stay, I quickly came to knew each of them and considered them "family" up to my check-out. My room's carpet could use replacing due to the evident wear-and-tear and slight smell of mold (most likely from the heavy rainy-season). If you are looking for peace & quiet all the while being treated like VIPs, I highly recommend this property.
翻譯
來自住宿之回應: Hi there. Thank you for sharing your experience of your relaxing stay with us. We appreciate your honest feedback and are delighted to hear that our hospitality, warmth, and friendliness made a lasting impression on you. While we apologise for any inconvenience caused by the lack of certain amenities, we're glad that our dedicated staff went above and beyond to ensure your comfort and satisfaction. Your kind words about their attentiveness and kindness truly warm our hearts. Regarding our property's location, we understand that it may not be in the immediate vicinity of popular attractions. However, we believe that our serene and tranquil setting offers a peaceful retreat away from the hustle and bustle, allowing our guests to unwind and recharge. We're pleased to know that you enjoyed our freshly-prepared breakfast, customised to your preferences. It's our pleasure to help our guests start their day off right with a satisfying meal. It's heartwarming to hear that our maid staff and reception team left such a positive impression on you. We aim to create a welcoming and familiar environment for our guests, and we're thrilled to have achieved that during your 6-day stay. Your recommendation as a peaceful haven means the world to us. We value your trust and hope to have the pleasure of welcoming you back in the future, where you'll always be considered part of our extended family. Warmest regards, Three Boutique Hotel
訪客
入住日期 2023年1月
其他
5.0/5
傑出
發佈於 2023年2月27日
The hotel is away from the town centre in a quiet suburb, and is a small converted colonial house. The rooms were a good size, with all modern amenities and there were excellent views of Table Mountain from the roof terrace. The staff couldn't have been friendlier or more helpful, providing a small welcome buffet with champagne, on our arrival. They also provided a packed breakfast for one of our early excursions. Overall a pleasure to stay there.
翻譯
來自住宿之回應: Hi there, thank you so much for taking the time to write this amazing review and for choosing to stay at The Three Boutique Hotel! We are so pleased to hear you enjoyed your stay with us as much as we enjoyed hosting you. We are especially glad that our staff went above and beyond to make your stay special and treated you like the special guest you are. We look forward to your next stay with us. Until then, take care and travel safe. Kind regards, The Three Boutique Hotel
訪客
入住日期 2022年12月
夫妻/情侶
2.0/5
發佈於 2023年1月31日
Other than the view from the rooftop this hotel was a disappointment.We stayed in room 5 which was so small we had to keep our suitcases in the bathroom.The windows in the room looked out onto a corridor opposite the kitchen door so we had to keep the curtains closed.Breakfast was just ok but you eat from plastic tables and chairs
翻譯
來自住宿之回應: Hi John, Thank you kindly for your feedback and we are sorry to hear that you were disappointed in your stay with us. We will take your feedback on board and do what we can to improve on all guest experiences. Take care.
訪客
入住日期 2022年12月
其他
5.0/5
傑出
發佈於 2023年1月31日
Spent a week at this establishment in March 2022. Very friendly welcome on arrival, all staff very pleasant and helpful. Everywhere very clean and tidy, breakfast selection very good. A great view of Table Mountain and surrounding area from the roof top deck. Would recommend
翻譯
來自住宿之回應: Hi there, Thank you so much for staying with us this March, and for sharing your lovely experience. We are delighted to hear that you felt at home during your time with us and that you loved the breakfast, views and our super staff. It would be a great pleasure to welcome you back in the near future. Best wishes, - The Three Boutique Hotel team
訪客
入住日期 2022年12月
其他
2.0/5
發佈於 2023年1月31日
We stayed with family and the rooms were very loud due to other guests partying. We did inform the reception but that did not help, they kept waking small children up. Sadly, we had to move out after the first night, the management refused to provide a refund for the second night, but we were offered a credit to be used over the next 6 months.
翻譯
來自住宿之回應: Hi there, Thank you for your review of your recent stay with us. We are sorry that your neighbours were noisy, we did request they keep the noise down on multiple occasions. Unfortunately, they had an early start as they were preparing for the Cape Town Cycle Tour. We are sorry that offering you a credit towards a stay at any of the other Lion Roars Hotels & Lodges properties was not enough to turn the situation around for you completely, and we hope to welcome you back to a much better experience one day. Take care!