美國長住酒店 - 聖迭戈 - 卡爾斯巴德海濱村莊(Extended Stay America Suites - San Diego - Carlsbad Village by the Sea)

Ugly and dirty I’m not coming back in there

Hotel service could’ve been way better than expected! Great location being near the beach, but as far as needing extra pillows or having a toilet that couldn’t flush once I arrived was not helpful. I wish this hotel can be equipped with more pride in services rather than saying sorry.

Filthy property and common areas. Run down. We have stayed at this property the previous two years and were satisfied. There is a dramatic change in the condition. Property grounds have overflowing trash cans, and grounds littered with trash. The pool area is very dirty. Hallways are covered with stains and have a terrible odor. The elevator is filthy. Flooring in the room is stained. There are no ice machines. The limited number of luggage carts are falling apart and barely operable. You can only enter through the main entrance. Cleary there are security issues. The only positive is our linens, towels and bathroom were clean. Staff was friendly and helpful. Overall, I would not recommend this property, we will not be staying here again.

Leaking bath tub. Made loud dripping noise all through stay. Big hole in wall behind door. Bent towel racks. Loud fwy noise

Buen servicio y muy amables

Emily at the front desk made check in super easy even with the hotel going through some renovations and key card issues. There was trash still left in our fridge but room cleanliness was fine other than that. Beds were super comfy and overall I would stay here again if needed

I stayed here in January 2023, it was a very good stay. Clean quiet, however this time, there was a water leak in the ceiling and a looks like mold above the TV. The mirror was covered by the TV. The carpet was pretty stinky. I was only there for one night so it wasn’t a big deal. Oh, in the shower needed some definite TLC.

My girlfriend and I stayed here for 3 nights just to get away and enjoy some time alone together. After checking in, our room wasn’t cleaned through. There was hair all over the sink and cleaning supplies left out all over the bathroom. The lady at the front desk was apologetic and gave us a new room she said she cleaned herself and she knew it would be clean, which it was. She rocked. This place is in a beautiful area and don’t get me wrong, it’s not the worst hotel I’ve ever stayed at… but it just didn’t feel safe. You can tell there have been people living in this hotel for a while. The hallways are dark and musky smelling, the rooms are dated, there are marks all over the walls.. just overall I wouldn’t jump back up to stay here. Carlsbad itself is beautiful and we loved the town. We will be returning, just not to this hotel. Thank you all though, I do appreciate you fixing the issue with the rooms. If you cleaned up the hotel and maybe modernized the rooms, I would return.