恩西尼塔斯舒適酒店（近樂高樂園）(Comfort Inn Encinitas Near Legoland)

AVOID!!! The elevator is broken, the hotel is extremely close to the freeway, we saw 2 homeless people living at the hotel, the TV did not work and the phones also do not work in the room. I tried to call the front desk and ask why the water was turned off at 10am while we were showering and brushing teeth for Legoland. I walked down and said the phones are broken. I was met with the hotel manager Everet, with a big fake smile that said “I just picked up and you wouldn’t say anything so I hung up.” Seriously? You’re trying to lie to my face about your phones not working?!? I knew at this point I was up against a monster of a hotel manager. I said the water was shut off and no one in my room could brush their teeth or flush the toilet. He said “What am I supposed to do about it?” I said “You’re a hotel manager and you provide customer service.” His response was, “I do not work in customer service.” Again, I couldn’t believe the conversation I was having. I asked him for some water, and he said he could not give me any. I pointed to the 500 bottles of water in the snack area and asked for 1 so we could at least brush our teeth and give our kids some water. His response was “No”. This is the same hotel manager I witnessed talking very rude to a female front desk clerk the day before. I then spoke with a few other hotel workers about this man and they all agreed that he has a lot of problems. They said everyone quits working there after a few days…wonder why. They’ve been trying to renovate this hotel since 2017 apparently.

Ugly. Does the thing I can say 

Is ok too loud

First room water wasn’t turned on in toilet when turned on it leaked on floor so asked for another room second room TV would not turn on third room when I went to turn off TV would not turn off could not unplug it wires and cord were all in wall. Had to put 2 towels and my shirt over it to darken room thankful the mute work. Shower was very disappointing definitely need a new shower head. I have stayed at a lot of Quality Inns and have been very happy this was one was very disappointing. Smelled bad

We needed a local spot to sleep at while our house was fumigated and this worked out very well. The room was bright, neat, and very clean. The beds were very soft and surprisingly warm. On the east side, it wasn't very noisy despite closeness to freeway. One note that should be said: the parking spaces are very narrow. In my small sedan, I had less than a foot on either side in a compact spot. Luckily it wasn't too busy, so there were plenty of spaces but I could see it being a pain in busier times.

Upon arriving I had to wait to check in for 30 because they were out to lunch at 630 pm. Once u got to my room, I notice there were dead bugs on the bathroom floor and in the tub. The connecting door to the next room did NOT LOCK so I placed two Ottomans in front of the door so no one can come in. I didn’t feel safe. The remote on for the tv wasn’t working properly I had to turn on the tv from the actual tv. And their wee buttons missing from the remote.

Daniel, the front desk staff who checked us in was incredibly rude & he speaks to the housekeepers with such disrespect, At check-in, I was charged a $150 deposit - that deposit is not mentioned anywhere in the terms and conditions of staying here. Daniels solution to that was that I could cancel my reservation and just be charged $120 for one night (without staying there for the night). I agreed to pay the deposit & was checked into my room, only to find it full of fruit flies and house flies. It was absolutely disgusting. We weren’t in the room for more than three minutes when I went back downstairs to ask for another room. Daniel, who clearly forgets he is in the service industry, spoke to me with such anger in his voice because I was not willing to stay in a room with fruit and house flies for $120 bucks a night. He finally agrees to give me another room - and this replacement doesn’t even have the room number on it. At least the room was relatively clean and fruit flies were kept to a minimum. To my chagrin, parking was limited due to some maintenance they had (also not mentioned before check in/arrival to the inn) They advertise free breakfast, which is also a joke. The free breakfast is “around the corner” which leads to an Employees Only lounge. This place is a disaster - don’t bother wasting your time or money. You can get a better deal right down the road at a different place. UPDATE: THE HOTEL CHARGED MY CREDIT CARD THE DEPOSIT. SCAMMERS!

We enjoyed our stay here. Even though we were right next to the freeway it was pretty quiet. Except for the morning of check out, loud banging started coming from the room above ours around 830 am... i called the front desk and the gentlemen had stated they were doing remodeling. That's fine and all but next time have them scheduled for later in the day, not so early. Also upon check in we were not informed of breakfast hours or where it was being served. The rooms were nice and decent, not enough towels in my room so i did have to ask for more. The biggest red flag though, was the pool and jacuzzi! They were disgusting filthy and so so gross! Looked like it hadn't been cleaned in months. My little one was really looking forward to using it and was really upset we couldn't. But other than that, everything else was good. Would definitely stay here again