卡爾斯巴德開普雷伊希爾頓水療度假村

很棒的地方，我們一定會很快再來的，客戶服務很棒，我們很喜歡

Le lieu est proche de la plage et donne sur la mer (mais parking mobile home juste devant. L’hôtel est bien équipé avec piscine chauffée, spa et salle de fitness. Les chambres sont spacieuses et la literie est de très bonne qualité. Seul bémol qui a gâché la fin du séjour, le petit déjeuner compris n’a pas été honoré, et nous avons attendu plus de 45 minutes que le manager nous reçoive. Sans retour , nous sommes partis déjeuner ailleurs, et c’est seulement Los du check out qu’il nous a reçu. Le parking est payant 40 dollars pour 24h00.

Let me say that this is supposed to be celebrating 28th wedding anniversary. First night after coming back from dinner... we wanted to relax but unfortunately we could not open the screen door to our balcony. They wanted to have maintenance come in & fix it.... really? Its late at night and we wanted to relax. So they moved us to the empty room next door. We got settled in... everything seemed fine until we noticed that the AC was not working. Had to open the sliding door to get some cool breeze but couldn't leave it open cause we were on the first floor and open to the street. Again, they moved us to another room. Got there... the room was pleasant. We finally got to rest a little bit. Got breakfast, walked along the beach then got ready for our couples massage. After our massage got back to our room & I swear... the room smelled like rotten eggs. It was coming from the ac unit. We were livid at this time. Had their maintenance guy come up & said there was a smell so they had to move us again!!! At this point we were just like... let's get dinner & sleep it off. This was not the romantic getaway we were expecting to have... moving from room to room. We moved 4 times. We were not satisfied with the services provided to us at all. All I have to say... Cape Rey please do better.

Hotel felt and looked run down, carpet was worn throughout hotel looking dirty and old. Sink cracked in bathroom. Parking is ridiculous and expensive. Pool area in the morning had not been clean towels and cups and food all over the pool area. It was after 9am and staff had not cleaned up. Gift shop did not open on time about 30 min later than posted hours. Reservation for our family was incorrect and put a huge damper on our family get together. Breakfast food was good service was not attentive. Seems like hotel management is not attentive to the hotel needs and based on the expensive room rates there are better motels in the area to stay at.

Sehr guter Gesamtzustand, super Lage, tolle Ausstattung, wirklich sehr ruhig. Punktabzug Sauberkeit: Müll im Kühlschrank, trotz mehrfacher Hinweise nicht entsorgt. Punktabzug Service Rezeption: Emailadresse nicht richtig verstanden, nicht korrigiert im System (später rausgefunden). Falsche Rate berechnet, keine Lust das zu klären, einfach stumpf ist Trumpf abgerechnet (Nachspiel mit *******). Papierrechnung: Druckerpatrone leer, kaum lesbarer Ausdruck und keine Hotelanschrift auf der Rechnung (also gar nichts, das könnte auch von der Ford Werkstatt die Rechnung sein), auf meine Frage nach einem üblichen Briefpapier oder wenigstens Stempel kam nur ein Schulterzucken. Das fand ich schon bissl arg schlecht für so ein gehobenes Hotel. Hervorzuheben sind allerdings die Waiter im Restaurant, die waren ultra freundlich und zuvorkommend.

Parking at this 'resort' is ridiculous. Hardly any handicap parking. Walking from the parking lot through the hotel to find the lobby was horrible. At check in, she point to a direction and said your room is that way. Need better clarification on a $38 nightly resort fee. The room took forever to cool down. Not enough seating at the pool VS the amount of people.

My family and I enjoyed our stay at this hotel. My son called it a five star hotel. The facilities are clean and almost new, and the staff is amazing. Kudos to Dan!