I booked a last minute night away with pods at broadway, I clicked on the only pod they had available, looking at the picture I thought it was the same one we had stayed at last time we visited, only to realise after I payed the large amount of money, that the receipt said no hot tub included and no refunds, I have tried ringing the contact number numerous times only to not be answered! I am appalled by the customer service and the price to stay in a self catering lodge with no hot tub. If no refund is made I will be taking it further. I am very unhappy about this as I have been left with no answer and paid £126 all because of false advertisement
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訪客
入住日期 2024年8月
夫妻/情侶
5.0/5
傑出
發佈於 2024年8月19日
We had a lovely relaxing stay here, great facilities in the spotless little pod, The Cwtch, everything was superb. Hot tub was so nice to get into after our walk to Laugharne along the path. Had a lovely breakfast before leaving in the hotel. Will definitely be returning and will recommend to friends and family.
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訪客
入住日期 2024年8月
其他
5.0/5
傑出
發佈於 2024年8月13日
Stayed for a 1 night break, the pod was spotless, well equipped and really cosy, perfect for a couple ! The hot tub was lush, especially after dark under the stars! The site was immaculate, really pretty. It was easy to find and the self check in was so easy, an email was sent on the day with clear instructions! It was a 5 minute drive into Laugharne with several pubs for eating out. We had a perfect, romantic stay, will definately come back and would highly recommend !
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訪客
入住日期 2024年8月
其他
4.0/5
很好
發佈於 2024年8月13日
The pods at broadway were a cute romantic get away. The hot tub was a lovely size, clean and ready to go. Inside the pod although small there was plenty of room for two people and I was surprised on the compact but fairly sized shower room. The lighting was rather poor and maybe needs replacing as it was quite dark. We went on a very hot and sunny day and the pods do keep that heat through out the night so be warned
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訪客
入住日期 2024年7月
其他
2.0/5
發佈於 2024年7月13日
After a two hour drive we arrived the pods looked stunning and very well maintained from the outside. Then as you go inside you come across the broken floor smell of damp blocked sink bathroom so small it's not worth what they are asking for. You hit your head on the shower if your abit tall. The pod was disgusting they need to employ cleaning staff. We couldn't find anyone to complain to as the main house was closed. The hot tub yes it was hot but don't try the jets on complete waste of time definitely needs to be serviced... If you want a lovely relaxing evening away go to a hotel for what you pay here. If your mad enough to go be mindful you don't get what you pay for
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訪客
入住日期 2023年8月
其他
3.0/5
發佈於 2023年8月10日
After staying at the pods for a weekend, I was left feeling a mixture of feelings… Positives: Upon arriving, we were sent a code for our pod lock keys and were able to access our paid-for log cabin and hot tub without any unnecessary confrontation with receptionists or other staff. The facilities at Pod’s on Broadway were fantastic for couples or smaller families with younger children. Hot tubs (if booked), fish ponds, and pool tables were on offer, with very accommodating accessibility. The overall surrounding area was close to historical sites such as the Laugharne Castle, Dylan Thomas walks, or Pendine Sands beach, which were only minutes from the Pods at Broadway retreat, offering a variety of beach activities, restaurant-quality meals, or historical expeditions for those more interested. Another positive was the cleanliness of the pods and overall maintenance of the surrounding area. I found that everything was spotless, and even small details like pillows and blankets were carefully coordinated and kept in mind (this is something that is missed too often by other companies). The touches made by Pods at Broadway were very much appreciated and made my overall stay a better one to remember. Unfortunately, there were some negatives to my stay that made the experience less pleasant: Negatives: After settling into the cabin, we were hungry and in need of some good food, and when reading the Pods @ Broadway site, we were met with some rather expensive meals (which we paid for as they were just on our doorstep). However, there were few options on the menu, and when we ordered two large meat feasts, we were told to pick them up 30 minutes later from the manor. When arriving at the manor some minutes later, we were not greeted by any staff; the place was deserted, and the wait time for our meals was way over 30 minutes and instead about 50 minutes to an hour. Anyway, when the member of staff brought them out to us, we were left startled by surprise that the pizzas were intact, undercooked, and only had cheese and small pieces of ham on them. We decided not to complain and eat them anyway; however, later on that evening, we ordered large cheesy chips for around £5, which was not a bad price compared to other places in the area, but upon receiving them, I was met with 10 wedges and not a large amount of chips. Again, we decided not to complain, as we thought this was only a one-time error. Another issue we had with the site was that limited resources were provided throughout our stay. We called reception for new bin liners and toilet roll, as there were three of us and we were staying for three days; however, when calling, we were integrated by the receptionist about why we needed more toilet roll (bare in mind that there were three of us during this stay). Luckily, we battled through and were asked to collect them from reception. Again, this took longer than anticipated as reception was unmanned and the member of staff was upstairs on the rec
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訪客
入住日期 2023年1月
夫妻/情侶
4.0/5
很好
發佈於 2023年1月31日
Amazing place to stay Peaceful, everything you need Hot tub was lovely all set up on arrival We cooked a full meal in the pod with ease Only problem we had was didn’t know which pod we were staying in, had to go to reception to find out And I think “sea view” is a bit far fetched Definitely would stay again
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訪客
入住日期 2023年7月
其他
4.0/5
很好
發佈於 2023年7月17日
What beautiful scenery and very good accommodation. I did use the hot tub. It seemed to be well managed and checked ever day. Also managed to explore the Gower peninsula, Caswell Bay , Rhoselli beach, not to mention learning about Dylan Thomas. Couldn't get a booking for Brown's Hotel unfortunately. The restaurant at Dillons was very very good.
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訪客
入住日期 2023年6月
其他
5.0/5
傑出
發佈於 2023年6月4日
A fantastic last minute overnight stay. Our pod was perfect + so comfortable + clean. The staff were lovely, helpful + friendly. We ordered our evening meal + ate outside. The pizzas were out of this world. We’ll definately go back. Highly recommend.
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訪客
入住日期 2023年3月
其他
3.0/5
發佈於 2023年3月28日
Facilties were warm, but the pods are small and only suitable for 2 people - the extra double bed would make it very tight. The facilities were fine, thought eh lack of any tea or coffee or soap in the pod was a bit poor given the price - and the fact that if you stayed in the hotel you would get these. Access to hotel was great and the staff were very responsive. Nice location, though it is a walk on non pavemnted raods to get into the village.
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訪客
入住日期 2023年2月
其他
1.0/5
發佈於 2023年2月24日
Booked to stay here 16th December through ***********. We had a phone call on the day of our stay to cancel it as they said they had issues with the boiler so couldn't accommodate our stay. However, we later had an email from *********** saying they had overbooked the accommodation. Disappointingly we are still waiting for a refund! Despite multiple messages they still haven't sorted our refund and have blamed it on a variety of reason and are now blaming ***********. We are now having to go through our bank to sort the refund.
翻譯
來自住宿之回應: Hi there. Yes as *********** was your booking agent unfortunately you do have to go through them to receive a refund. I am unsure as to why they would claim we are over booked as we certainly did have a boiler malfunction on that weekend and i will speak to them regarding this. If you can send me an email direct with your information i can help with your refund and speak with *********** on your behalf. many thanks Sian Kneil Owner Pods @ Broadway
訪客
入住日期 2023年1月
其他
3.0/5
發佈於 2023年1月31日
Nice little cabin for one or two (defo not four) lovely and clean. Tiny fridge so not good for a family. Didnt have a hot tub but was still £130 a night which was not warranted. tiny bit of decking overlooked by everyone else (9 pods) and quite a bit of noise from other pods close by. Only one worth renting would be the one at the top of the site on the right hand side so you get sun all day, are a bit further from others and noone should walk past your area. Very nice food at main house. Good parking
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訪客
入住日期 2022年7月
夫妻/情侶
5.0/5
傑出
發佈於 2022年7月24日
We loved our over night stay here would definitely recommend the pods was beautiful had everything you needed nice warm comfy bed shower was fab we stayed in the rook (which was easy to find) on the morning of arrival they give you an email with key code number let yourself in to pod on departure you place your key in a box on the wall (owners do not bother you but always on hand if you need some help) our pod did not have Hottub because we have one at home but it is a lovely touch and would be so romantic neighbours seem to love theirs 🤣 it was great to have such a mix of ages we would definitely come back and recommend to everyone spent a couple of hours sat outside at the hotel bar the owners was really friendly all in all it was perfect stay and was sorry we didn’t book for longer ♥️ Good luck for your future treehouses I bet these will be beautiful xx