So we showed up at 9:25pm and although the office is supposed to be open till 10pm, the receptionist had already left for the night. There was a guest already there that had been waiting about ten minutes, making calls to the manager to get them to come out. I waited with them another 15 minutes before the receptionist turned back up, handed me an envelope and said my key was under the mat at my room. No text, call or email to give me those instructions ahead of time. It just came across as incredibly incompetent. That experience aside, I would say the only thing going for this place is the location. Right in the heart of Carmel-by-the-Sea. Just a few blocks from the ocean and surrounded by art and food. The room, however, is in major need of new mattresses. Those were the hardest beds I have ever slept on and I can’t even say they are better than the floor. I put the pillows on the bed under me so that I could sleep and still woke up feeling like my ribs were bruised. It was awful! If my stay had been any longer, I would have switched hotels. Minor issues were the lack of water pressure in the shower, the old, scratchy toilet seat, the shower fan that flickers on and off, the lack of A/C in the room, and the lack of screens on the windows to keep out bugs when you’re just trying to get some fresh air. Would I recommend this place? NO!!! There are nicer, less expensive places in Pacific Grove and Seaside. Location doesn’t excuse quality… or the need for restful sleep.
翻譯