Excellent facilities, friendly and obliging staff, shuttle bus service to and from the airport was excellent. No usual airport noise experienced. Would stay here again when doing business outside the Melbourne CBD area.
When we arrived at the airport, we called the hotel to get the shuttle bus. We were placed on hold for 10 minutes and no one picked up. We called again, about 10 times in total, and either were placed on hold or no one ever picked up. The shuttle bus never came. We were fortunate that another shuttle driver gave us a lift to a filling station across from the hotel so we walked the rest of the way. Once in the lobby, we had to wait in line to check in--people were everywhere. It turns out that the shuttle driver was one of the people doing check in while the bus sat outside. Once we finally got checked in, we tried to reserve places on the shuttle for the morning but were told the time we wanted was already booked up. We had to take an earlier shuttle instead. So book in advance. The room itself was really nice. Well appointed, quiet, good sized, etc. We had a nice partial night's sleep (who really wants to wake up at 4 AM to head to the airport for that early flight!). So, it's a mixed bag. They have beautiful rooms and, when it's running, the shuttle is nice. We did not use any of the restaurant facilities.